New

Customer Engineer (Early Careers)

Bengaluru, India

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry.  With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

As a Customer Engineer you’ll be part of a small, passionate, and growing team devoted to solving challenging product issues and queries from Instabase customers. We respond to customer escalations as if they were our own, and help to resolve them in a timely manner. We also focus on proactively identifying and solving issues that could impact our customers and work tightly integrated with our core engineering teams, creating a supportable, scalable platform running in private clouds, on-premise, or SaaS.

Being part of the overall Customer Success Team, we are obsessed with being customer-focused. You don’t just focus on doing the right thing for one customer, you have and/or build the ability to extract what is important to all Instabase customers as their advocates.

What You’ll Do:

  • Be the product expert - excel in understanding and demonstrating the platform features and advocate for them to help improve our customer's experience building apps
  • Build complex integrations between Instabase and our customer's infrastructure (using Kubernetes, databases, file systems, etc).
  • Work through infrastructure components in-depth with customers.
  • Work with customers to build tooling and automation to aid in supporting our customers’ on-premise, private, and public cloud deployments.
  • Being an escalation point for customers and debugging complex infrastructure issues.
  • Build out process and tooling from the ground up (for example, getting logs out of customer issues in air-gapped environments).
  • Support novel infrastructure setups like high availability or active-active.
  • Experience with authentication systems such as SSO and LDAP is a plus.
  • Work closely integrated with our core engineering groups to avoid issues before they impact our customers.

About You:

  • Excel in understanding the Platform/Product features - existing and new, learn the most effective ways to use those features.
  • Strong desire and ability to work with customers.
  • Be the first point of contact for our customers, respond to their escalations/queries about the product, and help them resolve it in a timely manner.
  • Simulate product/application issues to debug/narrow down the escalations, help product/engineering teams with necessary information.
  • Create/improve internal systems/processes to aid customer’s product queries/issues.
  • Reading and writing Python or other scripting languages. 
  • Experience in working with enterprise platforms/tools in the capacity of product support. 
  • Troubleshooting distributed components/services and log analysis. 
  • Good grasp of enterprise user management and access control policies. 
  • Prior experience with support processes and escalation management are a big plus.
  • Need to constantly learn & improve.

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

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