CRM & Sales Operations Associate

INTEGRAL MOLECULAR, Inc., is a Philadelphia-based biotech company specializing in the discovery and characterization of therapeutic antibodies. We use cutting-edge technology platforms to enable the discovery of novel therapeutics against hard-to-access targets. We are in an exciting growth phase where we are launching new products and reaching new markets!  

Our close-knit, medium-sized company is composed of smart, curious, diverse employees who take an active interest in the scientific and technical development of our team members.

As the CRM & Sales Operations Associate, you will play a pivotal role in driving sales efficiency and effectiveness for one of our rapidly growing product lines. You will lead CRM (Salesforce) management and optimization, streamline workflows, support data-driven decision-making, and enable the sales team with the tools, training, and insight they need to succeed.

What this position offers you: 

• Make an impact. Enable researchers to access innovative tools for antibody research and discovery
• Drive revenue growth. Optimize the sales process and support the team for one of our growth phase product lines to increase market share
• Career development. Whether you’re seeking professional growth or improved work-life balance, our employee-first culture supports your growth at every stage
• Work culture. Thrive in a collaborative, supportive yet fun environment with a flexible, hybrid schedule

 What you will do at Integral Molecular:

Sales Process & Enablement

• Map, document, and continuously improve end-to-end sales processes to drive efficiency and productivity
• Maintain and enforce Standard Operating Procedures (SOPs) in alignment with ISO9001 standards to uphold operational compliance and continuous improvement

CRM Management and Optimization

• Serve as primary administrator and subject matter expert (SME) for our CRM (Saleforce)
• Train and support sales team to maximize CRM usage and adoption
• Oversee CRM implementation to ensure accurate data input, management, and actionable insights
• Lead the strategic use of CRM to maintain clean, reliable data that supports execution and forecasting for sales and product teams
• Ensure high standards of data integrity to enable scalable, insight-driven decision making

 The successful candidate will have:

• Bachelor’s degree in Business, Marketing, or a related field
• 2+ years of experience in sales or revenue operations, CRM administration, or a related role
• Proficiency in Salesforce and sales enablement tools (e.g., Monday.com)
• Strong analytical and organizational skills, attention to detail, and process-oriented mindset
• Excellent communication, cross-functional collaboration, and project management skills
• Experience in life sciences or biotech environment is a plus

Integral Molecular is an Equal Opportunity Employer.