Director of Systems Engineering

Remote, United States

About us 

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. 

We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively. 

 

Summary

The Director of Systems Engineering leads the team responsible for ensuring the reliability, scalability, and security of Intellum’s platform. They define and execute the technical vision for system operations, monitoring, and automation while improving the tools and infrastructure that enhance developer productivity. This role is hands-on, overseeing system architecture, guiding technical strategy, and collaborating across departments to align engineering efforts with company objectives.

Responsibilities

  • Define and implement the technical vision for operating, monitoring, and alerting across the Intellum platform, ensuring scalability, security, and alignment with the company’s growth strategy.
  • Drive innovation and efficiency by championing automation, managing infrastructure as code, and optimizing CI/CD pipelines.
  • Oversee the design and architecture of systems, ensuring they are scalable, secure, and adhere to best practices in cloud computing and DevOps.
  • Lead and mentor the systems engineering team, conducting performance assessments, providing career development guidance, and fostering autonomy and technical growth.
  • Ensure high availability and reliability of critical systems by leading incident management efforts and maintaining a robust 24x7 support system.
  • Improve developer experience by enhancing tools and infrastructure, including development environments, to increase productivity and efficiency.
  • Establish and enforce standards for coding, testing, and quality control to ensure readiness and reliability of systems engineering products.
  • Manage the subdepartment’s budget, making strategic decisions on resource allocation, tools, and infrastructure investments to maximize value and control costs.
  • Collaborate with security, development, and sales teams to ensure compliance with security policies, efficient use of cloud resources, and effective resolution of customer inquiries.
  • Define and track key performance indicators (KPIs) for systems engineering, proactively addressing areas for improvement and aligning technical efforts with organizational objectives.
  • Stay at the forefront of industry trends by conducting research and development, identifying opportunities for innovation, and incorporating best practices.

Required Skills

  • 8+ years of hands-on experience in engineering, DevOps, or SRE roles, demonstrating expertise in building and maintaining scalable, reliable, and secure systems.
  • 5+ years of leadership experience managing systems engineering, SRE, or DevOps teams, fostering mentorship and career growth.
  • Proven expertise in system architecture, performance optimization, and security for complex SaaS-based environments, ensuring long-term scalability and efficiency.
  • Proficiency in cloud computing (AWS/GCP), Linux administration, and infrastructure automation (Docker/Kubernetes, Terraform, CI/CD pipelines).
  • Hands-on experience with incident response, troubleshooting complex system failures, and contributing to architecture and design discussions.
  • Strong programming skills in Ruby or Python, with familiarity in agile development and DevOps practices.
  • Excellent leadership, collaboration, and communication skills, with the ability to work effectively with cross-functional teams in a remote-first culture.
  • Highly organized and detail-oriented, with a data-driven approach to decision-making and a focus on execution and delivery.

Preferred Skills

  • Background in Learning Management Systems, learning technologies, or adult education platforms.
  • Experience managing infrastructure across multiple cloud providers (AWS and Google Cloud).
  • Proficiency in Mac OS and related operational tools.
  • Familiarity with security frameworks, compliance standards, and customer-facing technical inquiries.

Education

  • Bachelor’s degree in related field or equivalent combination of experience

#LI-JS1   #LI-Remote

BENEFITS

  • Medical - 100% of employee premiums for selected individual plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • $3,000 annual educational funds (“Boost Budget”)
  • LinkedIn Learning
  • 401(k) plus matching (US Based Only)
  • Unlimited PTO
  • Calm subscription
  • Annual Company Retreat

 

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at careers@intellum.com. 


If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to careers@intellum.com to inquire about specific pay ranges.

 

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