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Technology Partner Manager

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

Our Partnerships team is on a mission to make Intercom the most extensible and partner-friendly AI customer service platform in the world. We believe in creating integrations and partnerships that solve real customer problems, amplify our product strategy, and open up new growth channels which align to our core companies objectives.

As a Technology Partner Manager, you’ll play a crucial role in driving revenue through our existing partners and expanding our integration ecosystem—identifying and onboarding new partners, crafting GTM strategies, driving revenue through joint selling, and enabling both internal and external teams. You'll work cross-functionally with Sales, Solutions, Marketing, R&D, and Enablement to make our partner program an engine of growth for Intercom and our customers.

What will I be doing? 

Your primary mandate is to drive top-of-funnel (TOFU) revenue, adoption, and retention by fusing technical product knowledge with commercial execution.

  • Regional Strategy & Ownership: Own the regional partner strategy, including revenue targets, pipeline generation, and QBRs. You are the single owner of success within your regional remit.
  • Revenue Generation & Co-Selling: Drive measurable revenue through co-selling motions and building qualified pipeline alongside partners.
  • Integration Storytelling & Enablement: Translate foundational technical knowledge of APIs and integrations into powerful "Better Together" stories that resonate with our partner sales teams, our own Sales/Solutions teams, and customers to drive adoption and retention.
  • Cross-Functional Process Improvement: Collaborate closely across our global partner team and internal stakeholders to proactively identify and implement improvements to partner processes, reporting, and GTM execution.
  • Partner Lifecycle Management: Source, onboard, manage, and nurture relationships with strategic technology partners, setting joint revenue goals and managing QBRs.
  • Technical Vetting: Proactively identify new integration/partnership opportunities aligned with Intercom’s AI strategy and work with Partner Solutions Engineers to technically scope the opportunity and champion internal/external partner needs through compelling business cases.
  • Reporting & Forecasting: Analyze and forecast on regional revenue opportunities and key performance indicators using Salesforce, Crossbeam, Gong etc.

What skills do I need? 

  • 3-4+ years in technology partnerships or 5+ years in SaaS sales/business development
  • Proven success in managing partner relationships and hitting revenue targets
  • Strong commercial instincts with a proven ability to co-sell and drive partner-sourced pipeline, paired with a hands-on, execution-focused mindset and a deep commitment to customer success.
  • Excellent relationship builder with exceptional written and verbal communication skills
  • Skilled presenter, able to translate partner integrations into compelling stories for GTM to relay to prospects and customers to support revenue generating efforts
  • Strong project manager—organized, detail-oriented, and comfortable juggling multiple GTM campaigns
  • Able to work independently and cross-functionally in a fast-paced, evolving environment
  • Familiarity with APIs, integration ecosystems, and SaaS business model
  • Experience working across global teams and time zones, especially supporting EMEA markets and willingness to travel (approx. once per quarter
  • General knowledge of APIs and how they enable interoperability between SaaS platforms.

Bonus skills & attributes 

  • Understanding of the AI, CX, or SaaS integration landscape (e.g., Shopify, Salesforce, HubSpot, Zendesk, Pylon, etc)

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $172,000 - $205,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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