Supervisor, Clinical Healthcare Operations - Bilingual

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

The Clinical Supervisor is responsible for promoting quality patient care and ongoing support of direct reports. The Clinical Supervisor is responsible for direct supervision of team members by providing guidance, coaching,
and support and will act as a subject matter expert for the virtual clinical operations team. You will collaborate with direct reports, practice partners, and internal stakeholders to ensure that all aspects of quality care
delivery and an optimal patient experience are being addressed appropriately.

Note: This position is based in Puerto Rico.

The work you will do:

• Monitor, supervise and balance workflow of the interdisciplinary virtual clinical care team.
• Provide leadership, coaching and development for all direct reports to maintain an engaged and 
productive workforce.
• Optimize staffing, performance, compliance, productivity, and satisfaction of direct reports.
• Foster a team environment between all direct reports, practice partners and internal stakeholder
partners.
• Collaborate and problem-solve with virtual clinical operations managers to resolve issues that arise.
• Assist with interviewing candidates and training of new hires 

The skills and qualifications you'll need:

• Hold an active unrestricted clinical license (RN, SW, RD, PharmD)
• Must reside in Puerto Rico 
• Must be bilingual - verbal and written Spanish and English proficiency required
• Related renal or chronic disease care management experience.
• Minimum two years of experience in a supervisory role involving people management. 
• Excellent analytical and leadership skills.
• Strong computer skills and organizational skills.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

- We care deeply about the people we serve. 
- We are better when we work together. 
- Humility is a source of our strength.  
- We bring joy to our work.
- We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.