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Junior Systems Administrator

New Haven, CT

ABOUT US

There are more than 9 million immunocompromised people in the United States. Almost half a million of those represent a population that are moderately to severely immunocompromised and at highest risk for severe COVID-19, including stem cell and solid organ transplant patients as well as those with hematologic cancers.

At Invivyd, Inc., we take those numbers very seriously and we come to work each day on a mission to deliver protection from serious viral infectious diseases, beginning with SARS-CoV-2.  Invivyd deploys a proprietary integrated technology platform unique in the industry designed to assess, monitor, develop, and adapt to create best in class antibodies. In March 2024, Invivyd received emergency use authorization (EUA) from the U.S. FDA for a monoclonal antibody (mAb) in its pipeline of innovative antibody candidates.

Join an incredible team of innovators, disrupters, predictive modelers, and antibody engineers who embrace a shared sense of ownership, a passion to save lives, think boldly and creatively, take targeted risks, are unafraid of failure, and welcome change as a positive catalyst to new opportunities.

Be part of making a difference. Be part of Invivyd.

Location: New Haven, CT – Hybrid with on-Site Support. Candidates must live close enough to New Haven, CT to be available for occasional on-site work, sometimes on short notice, when business needs arise.

Invivyd is seeking a motivated and detail-oriented Junior Systems Administrator to join our IT team. This is a growth-oriented role ideal for someone with foundational IT skills, a strong willingness to learn, and the ability to handle both user-facing support tasks and broader systems administration responsibilities under direct guidance from IT leadership.

The successful candidate will work closely with the Head of IT and senior IT staff to manage tickets, maintain the Intune and endpoint environments, assist with onboarding and offboarding, deliver IT orientation sessions, and support core enterprise applications. This role will also assist with AWS and Azure administration, firewall support, and enterprise security tools — touching all parts of the infrastructure.

A key responsibility will be managing the full laptop deployment process from end to end — including imaging, configuration, security policy application, software installation, asset tagging, and delivery — while executing changes in accordance with the IT Change Management Process and with leadership oversight.

Responsibilities: 

  • Respond to and resolve Level 1–2 IT support tickets — including password resets, account unlocks, software installations, printer troubleshooting, hardware setup, basic network troubleshooting, and end-user application support
  • Independently attempt troubleshooting and exhaust all reasonable solutions before escalation, documenting each step taken
  • Administer and manage the Microsoft Intune infrastructure, including:
    • Device enrollment and configuration
    • Compliance policies and conditional access rules
    • Application deployment and updates
    • Performing changes in accordance with the IT Change Management Process and only with appropriate approvals
  • Manage the laptop deployment lifecycle — imaging, configuring, securing, installing applications, and delivering devices — with oversight from the Head of IT
  • Perform user account management in Microsoft 365 and Azure AD, including onboarding/offboarding of employees
  • Conduct IT orientation for new hires, covering core tools, security requirements, and best practices
  • Assist with AWS and Azure administrative tasks under the guidance of senior staff
  • Support core enterprise applications such as SharePoint, Zoom, Slack, and endpoint security solutions
  • Maintain and update IT documentation, knowledge base articles, and SOPs
  • Assist in tasks across the entire IT infrastructure when needed, including network, cloud, security, and endpoint management
  • Engage in continuous learning to expand skills in cloud administration, endpoint management, and enterprise security tools

Core Technologies & Tools (experience with some is expected; training will be provided):

  • Cloud Platforms: Microsoft Azure, AWS
  • Endpoint & Device Management: Microsoft Intune, Azure AD, MFA, SSO
  • Collaboration & Productivity: Microsoft 365, SharePoint, Teams, Zoom, Slack
  • Security & Compliance: Mimecast, Zscaler, CrowdStrike, Sophos
  • Networking & Firewalls: FortiGate, Palo Alto (exposure beneficial)
  • Ticketing & Documentation: Helpdesk systems, knowledge base tools

Requirements:

  • Bachelor’s degree in information technology, Computer Science, or a related field
  • 1–3 years of IT experience, preferably in a helpdesk or junior systems administrator role
  • Proven ability to troubleshoot issues thoroughly before escalation, including documenting steps taken and solutions attempted
  • Experience resolving Level 1–2 technical support issues, including end-user hardware/software, account management, and basic networking
  • Experience or strong interest in Intune device and application management
  • Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users
  • Foundational knowledge of Microsoft 365 administration, basic networking concepts, and endpoint management
  • Willingness and ability to learn cloud technologies, security tools, and enterprise IT systems
  • Must live close enough to New Haven, CT to be available for occasional in-person work when requested

At Invivyd we strive to create a welcoming and inclusive environment. Here all applicants will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics.

Invivyd is proud to be an equal opportunity employer.

We do not accept unsolicited resumes from agencies. 

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