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Technical Project Manager II-6236

San Jose

Technical Project Manager II

itD is seeking a Technical Project Manager II to support the planning, execution, and optimization of live and pre-recorded media experiences across immersive platforms. This role will drive cross-functional delivery across broadcast operations, streaming technology, vendor management, and platform initiatives to ensure high-quality event execution at scale. The ideal candidate will bring deep experience in video content operations, broadcast engineering, streaming platforms, and technical program management, with a proven track record of delivering reliable live media workflows, resolving technical challenges, and improving operational processes.

Location: Remote – PST working hours preferred (Occasional weekend on-call support may be required after ramp-up)

Duration:12Months

Pay Rate: Competitive hourly rate, depending on experience.
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

  • Serve as a key technical point of contact for vendor engagement, live event support, and operational execution across live and video-on-demand workflows.
  • Support and enable vendor teams by providing guidance, training, and operational support to ensure accurate and efficient event delivery.
  • Monitor live broadcasts in real time, troubleshoot technical issues, and coordinate resolution with engineering and production teams.
  • Design and document media workflow architectures, including signal paths, contribution pipelines, and distribution processes.
  • Validate streaming workflows including ingest configurations, encoding/transcoding processes, data integrity, failover procedures, and quality assurance checkpoints.
  • Apply knowledge of streaming infrastructure, including ingest protocols, adaptive bitrate packaging, content delivery networks, and playback workflows to improve platform reliability.
  • Translate operational requirements into technical specifications, acceptance criteria, and rollout plans for platform features.
  • Develop and maintain operational documentation, runbooks, escalation workflows, and process improvements.
  • Manage technical projects from initiation through completion, including defining scope, timelines, dependencies, risks, and deliverables.
  • Partner with Engineering, Product, Production, and Partnerships teams to drive alignment and resolve execution challenges.
  • Lead vendor evaluations, integration testing, and platform readiness assessments for new broadcast initiatives.
  • Develop and maintain automation and AI-based tooling solutions to improve operational efficiency.

Internal Responsibilities

  • Attend regular internal practice community meetings.
  • Collaborate with your itD practice team on industry thought leadership.
  • Complete client case studies and learning material (blogs, media material).
  • Build out material to contribute to the Digital Transformation practice.
  • Attend internal itD networking events (in person and virtual).
  • Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

  • 3+ years of experience in video content operations, broadcast operations, streaming media, or related technical roles within entertainment/media industries.
  • Experience supporting live broadcast environments, including switching, routing, signal path design, network monitoring, and troubleshooting.
  • Knowledge of broadcast contribution and distribution standards such as SMPTE ST 2110/2022, SCTE-35, data workflows, and closed captioning.
  • Experience with streaming platform fundamentals, including ingest protocols (RTMP, SRT, RIST), transcoding/encoding workflows, adaptive bitrate packaging (HLS, DASH), and CDN delivery.
  • Experience managing technical projects across multiple teams and priorities.
  • Ability to communicate technical concepts effectively with both technical and non-technical stakeholders.
  • Experience working with cross-functional teams in fast-paced environments.

Preferred Qualifications and Skills

  • Experience with VR, immersive media, or next-generation content formats.
  • Experience with signal path planning tools, network diagrams, or workflow visualization tools.
  • Hands-on experience with broadcast control systems, video routers, or IP-based media workflows.
  • Familiarity with live video monitoring and observability platforms.
  • Experience creating operational documentation, SOPs, runbooks, and process playbooks.
  • Background in platform feature scoping, requirements gathering, or product operations.
  • Experience with cloud-based media processing pipelines.
  • Experience working at a studio, media company, streaming platform, post-production facility, or live event production environment.
  • Familiarity with automation and scripting for operational workflows.
  • Knowledge of content protection technologies including DRM, watermarking, and access control mechanisms.
  • Experience developing AI tools to improve operational workflows.

Education

Bachelor’s degree in a relevant technical field or equivalent work experience required.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

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