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Associate IT Support Analyst

Hybrid - London

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze  business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

  • You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies. 
  • You will provide technical support and guidance to Iterators. 
  • You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.
  • You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.
  • You will ensure a positive customer support experience  to Iterators through timely, accurate resolution of their issues. 
  • You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.

We are looking for people who have:

  • Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
  • Experience working with People Operation teams supporting platform, process and operations enablement. 
  • Familiarity with Identity and Access Management (IAM) concepts.
  • Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. 

Bonus Points

  • Familiarity with Linksquares, Navan and Coupa 
  • Experience with AI implementation in enterprise applications
  • Familiarity with vendor management, including renewals and vendor onboarding
  • Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira
  • Experience managing SaaS systems  and optimizing license utilization

The US hourly pay range for this position at the start of employment is $55 - $75/per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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Iterable, Inc. ("Iterable," "we," "us," or "our"), located at 201 Spear Street, Suite 1050, San Francisco, CA 94105, is the controller of your personal data for purposes of this Notice. This Notice explains how we collect, use, share, and protect personal data when you apply for a role at Iterable or are considered as a candidate for employment.

Data Protection Officer. You may contact our Data Protection Officer at dpo@iterable.com or by writing to the address above, Attn: Data Protection Officer.

  1. Categories of Personal Data We Collect

We may collect the following categories of personal data about you during the recruitment process:

Category

Examples

Identifiers

Name, email address, phone number, postal address, online profile URLs

Professional and employment information

Resume/CV, cover letter, work history, job titles, employer names, professional qualifications, licenses, certifications

Education information

Degrees, institutions attended, dates of attendance

Assessment and interview information

Interview notes, test results, work samples, assessment scores

Pre-hire screening information

Background check results, reference check responses, where permitted by applicable law

Communications

Correspondence between you and Iterable relating to your application

Inferences

Assessments of your qualifications, skills, and suitability for a role, including outputs generated by automated decision making tools

Protected classification characteristics

Information voluntarily provided for equal opportunity monitoring purposes, such as gender, race/ethnicity, veteran status, and disability status

Sensitive personal information

Government-issued identifiers (e.g., Social Security number, passport number) collected where required for background checks or right-to-work verification
  1. Data Collection. We obtain your personal data from the following sources:
  • Directly from you, when you submit an application, communicate with our recruiting team, or participate in interviews or assessments.
  • Publicly available sources, such as professional networking sites (e.g., LinkedIn) and public portfolios or websites.
  • Recruitment agencies and service providers who refer you for potential employment.
  • Your references, individuals you have identified or who are otherwise known to us.
  • Our service providers, such as background check providers and recruiting platforms, who process data on our behalf.
  1. Data Processing Purposes We process your personal data for the following purposes:
  • Evaluating your candidacy: Reviewing applications, conducting interviews and assessments, evaluating qualifications, and making hiring decisions.
  • Managing the recruitment process: Scheduling interviews, communicating with you about your application status, and coordinating with hiring managers.
  • Conducting pre-hire checks: Verifying references, conducting background checks, and confirming right-to-work eligibility where applicable and permitted by law.
  • Equal opportunity monitoring: Processing voluntary diversity and inclusion information to monitor and improve our hiring practices, where permitted by law.
  • Automated screening and assessment: Using automated decision-making technologies, including AI, to assist in evaluating applications and facilitating recruitment 
  • Legal compliance: Complying with applicable laws, regulations, and legal processes, including record retention obligations.
  • Defending legal claims: Establishing, exercising, or defending legal claims arising from the recruitment process.

Your personal data is not sold or shared (as those terms are defined under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for cross-context behavioral advertising purposes.

Whether you provide your personal data is voluntary. However, if you do not provide certain information (such as your name, contact details, and work history), we may be unable to evaluate your candidacy or progress your application.

  1. Data Sharing. Your personal data needs to be shared with cloud service providers located in the United States of America (US) and engaged by Iterable to help manage our recruitment and hiring processes. 
  2. Automated Decisioning Notice. We leverage Automated Decision Making Technologies (ADMT) including AI to facilitate recruitment efforts. You may request an alternative method to ADMT reviews and you always have the right to know the ADMT output about you. We require a human with meaningful involvement when using automation tools in an employment context.
  3. Anti-Bias and Anti-Discrimination. Where AI is used in ADMTs, we ensure that Large Language Models (LLMs) can evidence anti-bias testing or similar proactive efforts to avoid unlawful discrimination against an applicant or class of applicants on a basis protected by law. 
  4. EU/EEA and UK Applicant Data Processing: Lawful Basis. If you are applying from one of the European Union (EU) or European Economic Area (EEA) or the United Kingdom (UK) we process your personal data under the legitimate interests basis for the solicitation, evaluation, and selection of applicants for employment available through  Art. 6(1)(f) of the Regulation (EU) 2016/679 General Data Protection Regulation (GDPR).
  5. Data Transfers to the US. If you are located outside of the US, your personal data will be transferred to the US  because we use job applicant platforms in the US to process applications (see ‘Data Sharing’ above). The European Commission has determined that US data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, therefore Iterable has implemented appropriate additional data protection safeguards through the European Commission’s approved standard contractual clauses (SCCs) or the UK Information Commissioner’s Office SCC Addendum. 
  6. Data Retention. Your personal data will be retained by Iterable for six months (unless legally required to keep it longer) starting from when you apply to Iterable. See ‘Your Privacy Rights’ below for other data deletion options. 
  7. 10. Your Privacy Rights. Under the GDPR and certain US state laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Privacy requests are processed by Iterable using this link: https://preferences.iterable.com/privacy. Iterable will take reasonable steps to verify the requestor’s identity and we may ask for proof of identity to responsibly respond to privacy requests. Applicants have the right to lodge a complaint with their local data protection authority if we have not satisfactorily responded to their data request or complaint about how we process their personal data. 

11. Contact Us. If you have any queries in relation to the use of your candidate information, please contact HR@iterable.com or our data protection officer at dpo@iterable.

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At Iterable, our people are our greatest asset and we believe in fostering an environment where a diversity of perspectives can thrive. Below is a set of voluntary demographic questions and if you choose to fill them out, we’ll use your data (in aggregate only) to help identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not be used in any way as part of our hiring decision.

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