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Enterprise Data Warehouse Technical Writer

Harrisburg, PA

About us

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.

Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.

We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. 

 

Technical Writer – Enterprise Data Warehouse (EDW) Modernization
The Technical Writer supports the planning, design, and implementation of the client’s Enterprise Data Warehouse (EDW) modernization effort. This role serves as a bridge between business stakeholders, technical teams, and project management to ensure effective communication, documentation, and alignment across all phases of the EDW modernization. The Technical Writer will help standardize processes, document requirements, and support testing efforts, playing a critical role in revamping the EDW using Microsoft Azure technologies such as Azure Databricks, Delta Lake, and Synapse. The role also contributes to ongoing support and documentation for key public health and data modernization initiatives.

Location: Remote with occasional travel to Harrisburg, PA, for in-person meetings.

Key Responsibilities

  • Serve as the primary documentation lead and technical liaison across various EDW projects and initiatives.

  • Collaborate with business units and technical teams to gather, define, and validate functional and technical requirements.

  • Create and maintain user manuals, process documents, system use cases, test plans, data dictionaries, and technical specifications.

  • Support the development and execution of testing efforts, including functional, system, integration, regression, and user acceptance testing.

  • Analyze complex datasets to assess quality, resolve issues, and ensure data accuracy and integrity.

  • Coordinate and communicate across teams, managing documentation workflows and aligning deliverables with project goals and deadlines.

  • Participate in planning sessions, requirements workshops, status reviews, and quality assurance activities.

  • Translate technical content into accessible documentation for both business and technical audiences.

  • Assist in the design of data models and centralized data structures for reporting and analytics.

  • Maintain project documentation libraries and SharePoint repositories.

  • Contribute to the modernization of data infrastructure, including IaaS, PaaS, SaaS, and serverless technologies within Microsoft Azure.

  • Provide weekly status reports and documentation updates in PeopleFluent, Daptiv, and SharePoint.

Qualifications & Experience

Experience & Skills

  • 5+ years of experience in technical writing, business analysis, or systems documentation within a large-scale IT or data environment.

  • Advanced experience in business and systems use case documentation and process modeling.

  • Strong knowledge of SQL Server databases, including T-SQL, data analysis, and script writing.

  • Proven ability to gather and interpret complex business and data requirements.

  • Skilled in creating flowcharts, wireframes, specifications, and process diagrams.

  • Experience with data validation, data profiling, and quality assurance processes.

  • Solid understanding of Azure-based data solutions, including Azure Databricks, Delta Lake, and Synapse Analytics.

  • Familiarity with Agile/Scrum methodologies and experience using Azure DevOps for work tracking and collaboration.

  • Excellent verbal and written communication skills with the ability to present technical information to diverse audiences.

  • Strong organizational and time management skills, with the ability to manage multiple tasks and projects concurrently.

  • Ability to work collaboratively with cross-functional teams in a remote or hybrid environment.

Preferred Experience

  • Experience in public health or healthcare IT, especially working with disease surveillance, laboratory information systems, or data modernization projects.

Preferred Certifications

  • None required; related technical writing or data analysis certifications are a plus.

Education

  • Bachelor’s degree in Information Systems, Public Health, Communications, Technical Writing, or related field.

 

If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!

Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  • Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. 
  • Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
  • Retirement Savings: 401(k) plan with company match and auto-enrollment.
  • Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
  • Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
  • Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.

Join us and enjoy a benefits package designed with you in mind!

Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

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