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Senior Business Analyst (part-time)

Harrisburg, PA

About us

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.

Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.

We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. 

 

Senior Business Analyst 

The Senior Business Analyst (BA) provides analysis, testing, implementation support, and stakeholder coordination for iterative releases of the WAP Hancock and WARM/COPOS systems. This role is embedded within the Bureau of Business and Service Management (BBSM) and works closely with Department of Community and Economic Development (DCED) stakeholders. The Senior BA ensures that project requirements are clearly defined, accurately documented, and efficiently delivered, while serving as a liaison between technical teams and business users to support mission-critical weatherization programs.

Location: Remote with potential onsite meetings in Pennsylvania as needed.

Key Responsibilities

Business Analysis & Requirements Management

  • Conduct independent evaluations of existing business processes and systems.

  • Lead the elicitation, prioritization, validation, and documentation of business and system requirements.

  • Develop user stories and work items to inform development activities.

  • Facilitate stakeholder sessions to define business needs and coordinate deliverable approval.

  • Provide guidance and support to stakeholders and developers, ensuring alignment and issue resolution.

  • Understand weatherization program needs to effectively answer stakeholder questions or escalate issues.

  • Ensure compliance with digital accessibility standards and contribute to accessibility improvement efforts.

Testing & Quality Assurance

  • Create and maintain test plans, test scripts, and test cases.

  • Support and coordinate system testing and user acceptance testing (UAT).

  • Conduct accessibility conformance testing and validation.

  • Document test results, identify functional gaps, and log system defects.

  • Collaborate with development teams to ensure timely resolution of testing issues.

Implementation Support

  • Support the delivery of training sessions and go-live readiness activities.

  • Track and communicate implementation schedule changes.

  • Update project documentation based on real-time implementation outcomes.

  • Triage production issues and coordinate resolutions with technical teams and end users.

Outcome Documentation & Reporting

  • Compile post-implementation documentation into comprehensive Implementation Outcome Reports.

  • Prepare artifacts such as session notes, updates to existing documentation, and recommendations for future releases or go-lives.

Qualifications & Experience

Experience & Skills

  • 5+ years of professional experience in business analysis.

  • Proven ability to work independently with minimal supervision.

  • Skilled in stakeholder communication, requirements management, and issue resolution.

  • Mastery of business analysis best practices, including creation of user stories, process flows, and testing documentation.

  • Experience in software implementation and iterative release management.

  • Familiarity with digital accessibility compliance and testing protocols.

  • Strong collaboration and facilitation skills for both technical and non-technical audiences.

  • Ability to document and report findings clearly and concisely.

Leadership & Mentorship

  • Demonstrated ability to mentor others in business analysis practices.

  • Capable of leading stakeholder sessions and cross-functional workshops.

Preferred Experience

  • Experience working on public sector IT projects, especially in housing, weatherization, or human services domains.

  • Familiarity with WAP Hancock, WARM, or COPOS systems.

Education

  • Bachelor’s degree in Business Administration, Information Systems, or a related field preferred.

 

If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!

Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  • Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. 
  • Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
  • Retirement Savings: 401(k) plan with company match and auto-enrollment.
  • Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
  • Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
  • Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.

Join us and enjoy a benefits package designed with you in mind!

Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

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