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Pega SME

Harrisburg, PA

About us

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.

Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.

We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. 

Overview

Itero Group is seeking a Lead Pega Subject Matter Expert (SME) to architect and operationalize a scalable Pega Center of Excellence (CoE) that drives governance, consistency, and measurable delivery efficiency across enterprise programs.

This role blends deep technical mastery of the Pega platform with strategic program leadership, responsible for defining the Pega operating model, establishing delivery standards, and building the frameworks that enable effective capacity management and cross-team reuse. The ideal candidate brings hands-on development and architecture experience along with the vision and communication skills to lead organizational transformation through structure, automation, and governance.

***US CITIZENS ONLY***

Key Responsibilities

  1. Center of Excellence Design & Leadership
  • Architect and design a Pega Center of Excellence (CoE), defining its structure, operating model, and engagement cadence.
  • Develop and maintain governance frameworks, design patterns, and coding standards that ensure alignment across multiple Pega applications and delivery teams.
  • Establish and manage a reuse strategy for components, rulesets, integrations, and UI elements to accelerate delivery and maintain architectural integrity.
  • Partner with PMO, Enterprise Architecture, and Delivery Leadership to align CoE standards with organizational goals and capacity management objectives.
  1. Current-State Assessment & Roadmap Development
  • Lead a comprehensive assessment of existing Pega applications, delivery models, and team practices.
  • Identify strengths, pain points, technical debt, and process inefficiencies.
  • Produce a Current State Assessment Report, maturity model baseline, and a future-state roadmap with prioritized recommendations for governance, tooling, and standardization.
  • Facilitate stakeholder workshops to validate findings and ensure buy-in for the transformation roadmap.
  1. Operating Model & Capacity Management
  • Define and implement the Pega delivery operating model, including demand intake, prioritization, governance cadence, and feedback loops.
  • Design and implement capacity and performance measurement frameworks to track utilization, velocity, and team maturity across delivery pods.
  • Collaborate with the delivery team to design dashboards that provide visibility into Pega resource capacity, workload, and throughput.
  • Provide strategic insight to leadership on resource planning, skill alignment, and delivery optimization.
  1. Standards, Reuse, & Enablement
  • Create and publish technical playbooks, reusable frameworks, and reference architectures that codify best practices.
  • Define design standards for case management, workflows, and data integration.
  • Build a central Pega Asset Library to promote reuse, reduce redundancy, and accelerate delivery timelines.
  • Identify key change management risks to ensure adoption of guardrails, patterns, and CoE policies.
  1. Change Leadership & Communication
  • Lead change management and adoption planning to ensure CoE standards and operating models are embraced by technical and business teams.
  • Communicate the “why” behind governance decisions and establish a culture of collaboration and transparency.
  • Provide executive-level briefings and progress reports demonstrating measurable improvements in quality, reuse, and delivery efficiency.
  • Champion Itero Group’s values of ownership, partnership, and measurable outcomes across all engagements.

Required Qualifications

  • 8+ years of experience in Pega application development and architecture, including large-scale, enterprise implementations.
  • Certification as a Pega Certified Senior System Architect (CSSA) required; Lead System Architect (LSA) strongly preferred.
  • Proven experience establishing or leading a Pega Center of Excellence or governance function.
  • Expert knowledge of Pega architecture, including case design, data pages, integrations, decisioning, and performance optimization.
  • Demonstrated ability to design and implement reusable frameworks, enforce guardrails, and drive consistent delivery quality.
  • Experience developing and reporting capacity, velocity, or maturity metrics within a Pega or Agile delivery environment.
  • Excellent written and verbal communication skills with the ability to influence senior technical and business stakeholders.
  • Experience working with cross-functional delivery teams (Developers, BAs, QA, PMs, Architects) in an Agile or SAFe environment.

Preferred Qualifications

  • Prior experience supporting healthcare, financial, or government programs, including compliance with HIPAA and FedRAMP standards.
  • Experience integrating Pega with enterprise DevOps pipelines, CI/CD tools, or external analytics platforms (e.g., Power BI, Jira, ServiceNow).
  • Working knowledge of Pega Decisioning, RPA, or AI/ML features.
  • Experience developing and maintaining delivery maturity models or CoE performance scorecards.
  • Strong facilitation, mentoring, and enablement skills to upskill delivery teams and promote sustainable adoption of best practices.

 

If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!

Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  • Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. 
  • Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
  • Retirement Savings: 401(k) plan with company match and auto-enrollment.
  • Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
  • Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
  • Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.

Join us and enjoy a benefits package designed with you in mind!

Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

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