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Program Manager

Harrisburg, PA

About us

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.

Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.

We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. 

Overview

Itero Group is seeking a Program Manager to support our client’s Office of Digital Experience. This role will lead a large-scale Permitting, Licensing, and Certifications (PLC) enterprise initiative, driving delivery across multiple workstreams and teams.

This is a high-impact leadership role responsible for establishing program structure, governance, and execution strategy while ensuring alignment across business, product, engineering, and vendor teams. The ideal candidate brings strong program leadership experience, thrives in complex environments, and can drive accountability without direct authority.

Key Responsibilities

Program Leadership & Accountability

  • Own end-to-end delivery of a complex, multi-workstream program
  • Establish program vision, structure, and execution strategy
  • Drive alignment across product, engineering, UX, vendors, and stakeholders
  • Ensure accountability and delivery across all teams

Operating Model & Governance

  • Design and implement program operating model (cadence, governance, decision-making)
  • Establish roles, responsibilities, and escalation paths
  • Lead steering committees and governance forums
  • Ensure adherence to program standards and best practices

Planning & Execution

  • Develop and maintain an integrated master roadmap across workstreams
  • Manage cross-functional dependencies and priorities
  • Drive periodic planning and re-prioritization efforts
  • Ensure delivery within scope, timeline, and budget

Team Organization & Enablement

  • Structure teams for clarity, efficiency, and performance
  • Coach project managers, product managers, and team leads
  • Establish expectations for deliverables and communication
  • Address gaps in execution and ownership

Stakeholder Management & Communication

  • Serve as primary point of accountability for program status and outcomes
  • Deliver executive-level reporting and updates
  • Translate complex program details into clear, actionable insights
  • Facilitate alignment and resolve cross-team conflicts

Risk, Issue & Decision Management

  • Identify and proactively manage risks, issues, and blockers
  • Drive mitigation strategies and resolution
  • Escalate critical issues with recommendations
  • Ensure timely decision-making across stakeholders

Financial & Vendor Oversight

  • Manage program budget, forecasting, and financial tracking
  • Oversee vendor performance and deliverables
  • Ensure alignment between contracts, procurement, and program goals

Agile & Project Support

  • Support Agile teams and Scrum ceremonies as needed
  • Assist with project tracking, reporting, and documentation
  • Monitor progress using Agile metrics and tools
  • Coordinate communication between technical and business teams

Required Qualifications

  • 8–10 years of program or portfolio management experience
  • Proven success managing large-scale, multi-year, multi-million-dollar programs
  • Experience managing multiple concurrent workstreams and cross-functional teams
  • Experience working with internal teams and external vendors

Leadership & Communication

  • Ability to influence and lead without direct authority
  • Strong coaching and mentoring capabilities
  • Comfortable engaging with senior stakeholders
  • Excellent communication skills (executive and team-level)

Delivery & Execution

  • Expertise in program governance, planning, and execution
  • Experience with Agile, Waterfall, and hybrid methodologies
  • Ability to bring structure to complex or ambiguous environments

Preferred Qualifications

  • Experience in government environments (preferred, not required)
  • Experience with Salesforce
  • Certifications such as PMP, Scrum, or equivalent
  • Experience building or stabilizing programs in early-stage or evolving environments

Core Competencies

  • Strategic thinking with strong execution focus
  • Organizational design and operational excellence
  • Accountability and ownership mindset
  • Stakeholder alignment and conflict resolution
  • Risk-based decision making
  • Attention to detail and structured delivery

Tools & Additional Requirements

  • Experience with tools such as Confluence, Azure DevOps, SharePoint, or similar
  • Strong communication with both technical and non-technical stakeholders
  • Experience supporting Agile ceremonies and project tracking
  • Familiarity with documentation (project plans, requirements, status reports)
  • Exposure to procurement processes (RFP/RFI) preferred

Success Metrics

  • Program operates with clear structure and governance
  • Teams are aligned, accountable, and execution-focused
  • Risks and dependencies are proactively managed
  • Leadership has clear visibility into program status
  • Milestones are delivered with improved efficiency and quality

If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!

Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  • Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. 
  • Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
  • Retirement Savings: 401(k) plan with company match and auto-enrollment.
  • Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
  • Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
  • Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.

Join us and enjoy a benefits package designed with you in mind!

Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

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