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Network Administrator Onsite

Seattle, WA

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

 

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Networking issues of any kind.
  • Escalation point for technicians

Job Qualifications:

  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2012 to 2022.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels.
  • Minimum of five years' experience in IT Support or a similar role.
  • Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Advanced understanding of managing and troubleshooting networks.
  • Advanced understanding of virtualized environments.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Network Certifications are preferred.
  • Job KPIs:

    • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
    • Utilization: The percentage of time that you are on the clock and billing time to client tickets
    • CSAT: Scores filled out by clients using the rating system in tickets

    Compensation:

    Pay rates start at $48.03/hour up to $55.58/hour and may vary by experience and location.

    Benefits:

    • Paid US Holiday
    • Paid Time Off
    • Comprehensive Health Plans
    Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
  • Life Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Advancement

 

 

 

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:

Step 1: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Step 2: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

 

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