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Client Service Representative - Casualty Insurance

New York, NY

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. 

The Client Service Representative is a Technical Assistant and provides underwriting support for assigned accounts/agencies within the team as well as making individual underwriting decisions on referred accounts.

This role will work in the Jencap – NY Mid-town Office 

Responsibilities: 

  • Effectively communicate with agent or broker clients, company underwriters, internal staff and management to obtain additional information, quote rates, present proposals, explain company underwriting policies and coverage offerings, as well as servicing existing accounts.
  • Appropriate and timely response to questions posed by brokers, clients, underwriters and other company person
  • Meet regularly with the broker/underwriting teams on strategy, tactics and follow-up.
  • Rate policies, endorsements, etc. or review previously rated policies for proper rating. Knowledge of rating manuals and application of same.  
  • Develop information for the processing of new or renewal policies ie. loss runs etc. utilizing knowledge of automated systems
  • Prepare quotations and proposals for broker client and assist underwriter by answering or fielding questions from broker clients and company personnel.
  • Enter and/or research information in the company image right system and apply this information in accordance with department workflow procedures.
  • Request additional information from broker necessary for the proper processing of applications, endorsements, and cancellations including any underwriting related report from external sources. Perform routine follow-ups and referrals for same.
  • Assist underwriters by handling broker’s verbal and written requests or comments concerning applications, endorsements, cancellations or etc.
  • Assist underwriters by processing a preliminary evaluation of company loss experience for individual accounts.

 Requirements:

  • Bachelor’s Degree or equivalent.
  • Minimum of 1-3 years of similar related job experience.
  • Recommend employee pursue entry level insurance related courses which will enhance knowledge of insurance coverages to better enable employee to perform job functions and advance within the organization.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The base pay range for the role will be $50,000 - $70,000 annually. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.  Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. 

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place. 

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us.  We truly are better together. 

 

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

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