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Regional Vice President of Strategic Operations – Pacific Region

Melbourne, Victoria, Australia; Sydney, New South Wales, Australia

At Jensen Hughes our purpose is clear: we lead with our Purpose + Principles and value our people first. Across our worldwide network of experts, clients and communities, we are recognised for our leadership in fire protection engineering and risk management — a legacy we have proudly upheld since 1939.

Today, our expertise extends across safety, security and risk-based consulting, helping clients protect what matters most. From fire protection engineering and accessibility consulting to process safety, security risk consulting and digital innovation, our teams solve complex challenges that shape safer, more resilient communities.

As we continue to grow across Australia and New Zealand, we are seeking a Regional Vice President of Strategic Operations to strengthen operational performance, forecasting discipline and workforce optimisation across the Pacific Region.

This is a pivotal regional leadership opportunity for a commercially minded operator who thrives in complex professional services environments and enjoys building structure, visibility and accountability at scale.

The Opportunity

Reporting to the Regional SVP and partnering closely with Service Line Vice Presidents, the Regional Vice President of Strategic Operations will play a critical role in driving operational excellence across the Pacific business.

You will lead the regional operating rhythm, improve forecasting accuracy, optimise workforce utilisation and establish consistent performance measures across Service Lines. Acting as a strategic operational partner to senior technical leaders, you will provide the insight, discipline and structure needed to support sustainable growth and improved financial performance.

This role is ideal for a senior operations leader who combines strong commercial acumen with a collaborative leadership style and the ability to influence across a matrix organisation.

Key Responsibilities

Regional Operations & Performance

  • Establish and lead a disciplined regional operating cadence across all Service Lines.
  • Drive consistency in operational reporting, KPIs and performance visibility.
  • Monitor operational risks, delivery gaps and productivity trends across the region.
  • Embed scalable operational processes and continuous improvement initiatives.

Workforce Planning & Productivity Optimisation

  • Lead regional resource visibility and utilisation management frameworks.
  • Improve alignment between workforce capacity, backlog and market demand.
  • Standardise regional measurement of utilisation, billable hours, productivity and net revenue per hour.
  • Provide actionable insight into capacity imbalances and workforce optimisation opportunities.

Financial Performance & Forecasting

  • Strengthen forecasting governance, accuracy and operational discipline.
  • Partner with regional and Service Line leadership on budgets and financial plans.
  • Analyse backlog burn rates, forecast variance and utilisation impacts on revenue performance.
  • Support leadership teams with data-driven operational and financial insights.

Leadership & Collaboration

  • Influence and partner effectively with senior technical and commercial leaders.
  • Mentor operational and project leaders in performance management and financial discipline.
  • Support cross-Service Line collaboration and regional alignment.

About You

You are a highly analytical and commercially focused operational leader with experience working in professional services, engineering, consulting or similarly complex environments.

You bring:

  • Proven experience in operational leadership, workforce planning or operational excellence.
  • Strong financial literacy, including forecasting, budgeting and performance analysis.
  • Experience operating within regional or global matrix organisations.
  • The ability to translate operational data into executive-level insight and action.
  • Strong influencing skills and credibility with senior stakeholders.
  • A structured, disciplined and collaborative leadership style.
  • A passion for continuous improvement and scalable operational performance.

Candidates must have full working rights in Australia or New Zealand, with the ability to travel regionally across Australia and New Zealand as required.

Why Grow Your Career at Jensen Hughes?

At Jensen Hughes, we believe our people are our greatest strength. We are committed to creating an environment where individuals can grow, contribute and succeed together.

We offer:

  • The opportunity to work with market-leading clients and industry experts.
  • Backing from a globally recognised consultancy.
  • Flexible working arrangements and a supportive leadership culture.
  • Five weeks annual leave and company-paid parental leave.
  • Career development and ongoing learning opportunities.
  • Monthly social events and employee engagement activities.
  • Access to Perkbox and a range of employee benefits.
  • A collaborative, inclusive and values-driven culture.

Join us as we continue building a safer, more secure and resilient world for generations to come.

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Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

 

At Jensen Hughes, we embrace innovation and understand that people are increasingly using artificial intelligence (AI) tools like ChatGPT and other generative platforms to learn, prepare and communicate.  We have provided some guidelines regarding the responsible use of AI in the recruitment process.  Please click here to review.


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Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to “staffing firms” or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.

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