Business Operations Analyst

About the Role

We’re hiring 1–2 Business Operations Analysts who can be the backbone of our day-to-day ops - ensuring everything runs smoothly, efficiently, and with clarity. You’ll work across teams, own key operational processes, and support decisions with just enough data to keep things sharp.

This role is best suited for someone who thrives in structured chaos, loves fixing broken workflows, and enjoys diving into ops challenges hands-on from daily coordination to pulling quick insights.

What You’ll Do

• Own and run day-to-day ops processes, track and manage workflows using tools like Notion, Google Sheets, and internal dashboards
• Identify inefficiencies and help build or improve SOPs that make the engine run better
• Collaborate with cross-functional teams (product, finance, clinical) to unblock ops issues and ensure team alignment
• Conduct root-cause analysis when things break – not just fix issues but understand why they happened
• Pull and clean data using Excel or SQL to support decision-making
• Maintain reporting dashboards with simple operational metrics (e.g., time-to-approve, completion rates, turnaround times)
• Coordinate with global teams to keep projects on track and ensure SLAs are met

What We’re Looking For

• 0 to 2 years of experience in operations, support, or generalist business roles
• Comfortable managing multiple processes and shifting priorities without dropping the ball
• A "doer" mindset — you're the kind who takes initiative, moves fast, and follows through
• Basic knowledge of Excel/Google Sheets (lookups, pivots) is required; familiarity with SQL, Tableau, PowerBI and other tools is a plus
• Experience working with project management tools like Notion, Trello, Asana, or Airtable
• Strong written communication — you document what you do and communicate clearly across teams
• Curious, resourceful, and eager to learn tools/systems on the fly
• Prior exposure to process improvement, auditing, or ops quality checks is a bonus

Nice to Have

• Experience in early-stage startups or in cross-functional ops roles
• Exposure to healthcare, BPO, shared services, or back-office operations