Junior HR Operations Specialist

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

We’re seeking a highly organized and proactive Senior Associate, People Operations to support the full employee lifecycle — from onboarding to offboarding — while enhancing HR operations and driving engagement initiatives. In this role, you’ll work closely with local and global teams to deliver seamless HR processes, foster a positive employee experience, and contribute to global People Operations projects.

What You’ll Do

• Onboarding & Offboarding: Manage the end-to-end onboarding process for new hires (welcome packs, orientation, system access) and ensure smooth offboarding (exit surveys, system updates, coordination with Finance & IT).
• HR Data & Systems: Maintain accurate employee records in HRIS (HiBob, Lattice, ADP) and other platforms; generate and analyze reports using Excel; assist in data analysis for process improvements.
• Engagement & Events: Lead and coordinate engagement activities such as hackathons, wellness initiatives, charity events, and branded swag distribution — from budget planning to execution.
• Policy & Compliance: Support updates to global and regional HR policies and ensure alignment with applicable labor laws and regulations.
• Global Projects: Contribute to cross-functional projects in three areas — Culture & Communications, Tools & Process Improvement, and Performance & Development — with the potential to move from contributor to project owner.
• Local Office Support: Provide ongoing HR assistance to the Lviv office, arrange agendas for visitors, and support in-office initiatives.

This role is a great opportunity to build skills in HR systems, project coordination, and stakeholder support while working closely with a collaborative HR team

We’re looking for someone who brings:

• Adaptability and a willingness to learn in a fast-paced environment
• Strong attention to detail and organizational skills
• Clear and professional communication (both written and verbal)
• A collaborative, team-oriented mindset
• Problem-solving skills and the ability to make sound decisions
• Respectful interpersonal skills and ability to work with diverse groups

What We’re Looking For

• Strong interpersonal and communication skills in English (upper-intermediate or higher).
• Experience in HR operations or employee lifecycle management (tech/IT sector experience is a plus; 6+ months ideal).
• Intermediate proficiency in MS Office (Excel, PowerPoint) and HRIS; growing familiarity with data analysis tools.
• Able to independently manage HRIS updates, create Excel reports, and track tasks using project management tools.
• Experience in event planning and coordination.
• Knowledge of HR policies, procedures, and compliance requirements.
• Detail-oriented with a high sense of accountability and openness to change.

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
•    Data driven: Data decides, not egos
•    Courageous: We take risks and challenge the status quo
•    Innovative: We're constantly learning, creating, and adapting
•    Lean: We focus on customers, using lean testing to learn how to serve them best
•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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