Direct Engagement Program, Territory Manager, Phoenix

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

The Direct Engagement Programs(DEP) Territory Manager will oversee the planning and execution of JUUL’s Direct Engagement Programs, Clerk Education efforts, and Adult Nicotine Consumer acquisition activities across a designated market. You’ll lead market-level coordination, ensure flawless store readiness, and support program success before, during, and after launch phases.

ROLE AND RESPONSIBILITIES:

• Build and manage a weekly store visit plan (~25 visits/week), ensuring timely program readiness
• Coordinate with National and Regional Account Managers to align field activity with brand strategy
• Review store schedules and maintain a “Go / No-Go” checklist across assigned locations
• Lead pre-activation visits, engage store teams, deliver rewards, and test tech functionality
• Monitor live execution for adherence to standards, sales support, and real-time issue resolution
• Collaborate with JUUL and Agile Retail teams to refine program execution and optimize results
• Guide Field Specialists and support cross-training of JUUL Specialists
• Perform related duties as assigned, within your scope of practice

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 2–4 years of experience in territory sales, retail marketing, or field operations
• Strong planning and organizational skills with an eye for executional detail
• Ability to manage multiple store relationships and maintain consistent program standards
• Self-starter who thrives in a fast-paced field environment

EDUCATION:

• Bachelor’s degree preferred; equivalent experience accepted

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote