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Technical Writer

Atlanta or Remote (US)

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

We are searching for a Technical Writer who wants to make a difference. Juvare's Product Communications team is seeking a proactive and detail-oriented writer to craft and maintain software documentation that drives our government and corporate clients' success in emergency management, public health, and healthcare.

Location: Atlanta, GA or Remote
Reports To: Manager of Product Communications

Job Duties:

  • Collaborate with cross-functional teams, including product, engineering, support, and client success, to thoroughly understand our products and their documentation needs.
  • Design, write, and maintain high-quality documentation for both internal and external audiences.
  • Utilize Madcap Flare to create, manage, and publish clear, precise documentation, adhering to both general technical writing standards and our specific style guide.
  • Evaluate and enhance existing content based on structured review protocols.
  • Ensure a consistent voice across all documentation, prioritizing clarity and cohesion.
  • Plan and maintain the information architecture to optimize content reuse and accessibility.

Qualifications:

  • Bachelor’s degree in a relevant field or equivalent professional experience.
  • At least five years of experience in technical writing, specifically within the software industry.
  • At least five years of experience with Madcap Flare.
  • Exceptional communication, analytical, and organizational skills.
  • Expertise in English grammar, syntax, and formatting.
  • Proven ability to work both independently and collaboratively within a team environment.
  • Experience contributing to and working with style guides and other documentation tools.

We offer a comprehensive benefits package designed to support your well-being and professional growth, including:

  • Competitive health and life insurance packages
  • 401K with corporate matching
  • Commuter expense and tuition reimbursement
  • Unlimited PTO policy

Additional Information:

This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.

Candidates may be required to undergo an SF-85 background check for certain government-related projects.

This position requires access to information that is subject to compliance with the Export Administration Regulations (“EAR”). In order to comply with the requirements of the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee.  This information will also be used in determining whether an exception to the EAR’s licensing requirements can be exercised or a license required for deemed exports.

As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.

EEO Statement 

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.

 

 

 

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