2025 Internship - Technical Writer/ Document Specialist Intern

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

Position: Jr Document Specialist  (Technical Writer Intern) 

Reports to: Director, Training & Documentation 

Location: Atlanta, GA 

Overview: 

We are looking for technologists who want to use their training, instructional design, and communication skills to help Juvare clients improve emergency response and make the world a safer and more resilient place. Our team works from our Atlanta office or remotely. This is an intern role. We want team players who have a passion for client success and embrace our core values:  

1. Accountability: Integrity in every voice. Excellence in every action. 
2. Client Focus: Promises delivered. Trust earned. 
3. Collaboration: Work together. Work better. 
4. Innovation: Solve big problems. Create lasting impact. 

Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare means "to help." Our solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. Juvare is an AWS partner, certified in Public Safety and Disaster Response. 

Responsibilities 

• Assist with the preparation of software documentation 

• Work closely with senior writers to gather information and ensure accuracy in technical materials. 

• Assist in formatting and layout of technical materials to create visually appealing and user-friendly documents. 

• Create and edit technical documents, including user manuals. 

• Ensure clarity, accuracy, and consistency in all technical documentation. 

• Support the documentation needs of various projects. 

• Assist in developing training materials, including user guides, manuals, knowledge base articles, and video tutorials for Juvare products. 

• Update and refine existing training documentation to ensure alignment with product updates and new features. 

• Help improve training materials by incorporating screenshots, step-by-step instructions, and best practices. 

• Ensure training resources align with product updates, new features, and industry standards. 

Sample Tasks:  

• Review eICS/EMR/EMT Help Centers for spelling, formatting, and style issues 

• Research and draft content for some (less complicated) Crisis Track modules 

• Create Clueso videos to accompany releases or Help Center content 

• Work in MadCap Flare to fix list formatting across help systems and apply accessibility standards to topics across help systems 

• Take screenshots to supplement documentation 

Required Qualifications 

• Pursuing a degree in Technical Writing, English, Communications, or a related field. 

• Minimum 3.5 GPA on a 4.0 scale 

• Attention to detail and commitment to accuracy. 

Preferred Qualifications:  

• Technical writing and proofreading experience 

• Knowledge of HTML, CSS, or version control is a plus. 

• Familiarity with LMS platforms is a bonus. 

Skills/Knowledge Requirements: 

• Experience with Windows 

• Proficiency in Microsoft Office Suite. 

• Ability to quickly grasp new technologies and applications 

• Excellent communication skills, both oral and written 

• Excellent interpersonal skills. 

• Desire to understand the emergency management mission and how our software supports improvement. 

• Collaborative mindset in a matrix organizational structure. 

Additional Information:

This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.

This position requires access to information that is controlled by the Export Administration Regulations (“EAR”).  A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license.  A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.”

Candidates may be required to undergo an SF-85 background check for certain government-related projects.

As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.

EEO Statement

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

 Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.