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Product Manager - Critical Event Management

Atlanta or Remote

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

Reports To: Director of Product Management 

Location: Atlanta, GA or Remote 

Job Summary:

Juvare is seeking a Product Manager to lead the strategy, discovery, and delivery of Juvare’s Critical Event Management Solutions, including WebEOC, that help agencies and organizations coordinate preparedness and response efforts. You’ll partner with clients, internal teams, and a dedicated engineering squad to research high-value use cases, prioritize roadmaps, and ship reliable, scalable solutions for State, Local, and Education (SLED) as well as corporate and utilities sectors. 

Responsibilities: 

  • Own the CEM portfolio. Manage the end-to-end lifecycle for CEM (Critical Event Management) applications and workflows. 
  • Lead the team. Direct a cross-functional squad of engineers; run backlog, sprint planning, reviews, and release readiness with clear outcomes and acceptance criteria. 
  • Research & discovery. Identify and validate new areas and use cases across SLED, corporate, and utilities to design and build new workflows. 
  • Continuously improve. Work with stakeholders (Client Experience, Professional Services, Sales, Support) to gather feedback and analytics; prioritize enhancements that drive adoption and measurable outcomes. 
  • Leverage the platform. Collaborate with the entire WebEOC product team to ensure new platform features and capabilities (e.g., mapping, alerting, workflow, security/RBAC, integrations) are utilized in Standard and Premium boards. 
  • Partner ecosystem. Work with the Partner Program team to identify new partnership opportunities and expand use cases with existing partners—especially within the SLED market. 
  • Go-to-market. Develop positioning and packaging for CEM solutions; contribute content for marketing assets, launch plans, enablement, website, and RFP responses; brief and train Sales/CS. 
  • Data-informed decisions. Define success metrics, partner with Analytics to instrument usage, and use evidence to guide roadmap trade-offs. 
  • Risk & quality. Maintain a high bar for usability, accessibility, performance, and compliance; coordinate release notes and change management. 
  • Community engagement. Lead/participate in client user groups, forums, discovery sessions (virtual and in-person) to validate problems and solutions. 
  • Identify opportunities. Assess and qualify new products, services, or third-party integrations that enhance the boards portfolio. 
  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree in Emergency Management, Public Safety, Product Management, Business, Computer Science, or related field; or equivalent experience. 
  • 3 – 5+ years of professional experience in emergency management or public safety (e.g., EOC operations, SLED agency roles, Fire/EMS, law enforcement). 
  • Experience with FEMA Individual Assistance (IA) and Preliminary Damage Assessment (PDA) programs 
  • Prior career experience in information technology or strong aptitude for learning complex software platforms. 
  • Hands-on practice with discovery (interviews, journey mapping), requirements writing (user stories/acceptance criteria), and stakeholder facilitation. 
  • Familiarity with data-informed decision making (defining success metrics, interpreting product analytics). 
  • Excellent written and verbal communication; comfortable presenting to executives and client groups and supporting Sales with enablement and RFPs. 

 Nice to Have: 

  • Previous experience as a Product Manager or Product Owner in B2B SaaS or enterprise software. 
  • Experience configuring boards/apps in WebEOC (or similar platforms), low/no-code builders, or workflow automation tools. 
  • Proficiency with common PM/engineering tools (e.g., Jira or Azure DevOps, Confluence, Figma/Miro, Excel/Sheets, PowerPoint/Slides). 
  • Understanding of partner ecosystems and third-party integrations (e.g., ESRI/GIS, alerting/messaging, identity/security). 
  • Exposure to regulated environments (FedRAMP, ISO). 

 What we offer:

  • Health Insurance
  • Life Insurance
  • 401K with Corporate Match
  • Tuition Reimbursement
  • Expansive Self-Paced and Virtual Training Options
  • Unlimited PTO
  • Community Volunteer Opportunities

Additional Information:

This position requires access to information that is controlled by the Export Administration Regulations (“EAR”).  A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license.  A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.

Candidates may be required to undergo an SF-85 background check for certain government-related projects.

EEO Statement 

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

 Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.

 

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