Marketing & Business Operations Associate

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. 

Purpose: We’re looking for a proactive, detail-oriented Marketing & Business Operations Associate to join our growing Marketing team. This hybrid role sits at the intersection of marketing operations, business analysis, and project coordination—supporting both strategic initiatives and the day-to-day execution that keeps our team moving forward.

The ideal candidate thrives on improving processes, simplifying complex systems, and enabling cross-functional teams to work more effectively. This role will play a critical part in workflow documentation, system enhancement management, internal communications, data reporting, and project coordination.

This is a hybrid role in our Chicago office with three days per week in office and two days remote.  Depending on experience, the compensation for this position will be a base salary of $60,000 to $80,000 per year, plus a discretionary bonus and benefits.

Key Responsibilities:

Business Operations & Analysis

• Collaborate with IT to manage and prioritize system enhancement requests; track and document them in Azure DevOps.
• Analyze current business workflows and develop clear, standardized documentation (SOPs) using tools like Lucidchart.
• Translate business needs into functional requirements for systems enhancements or operational improvements.
• Create and analyze reports and dashboards in Salesforce and Sigma to drive insights and inform decision-making.
• Conduct User Acceptance Testing (UAT) for new tools, features, and enhancements.

Marketing & Communications Support

• Contribute to internal communications by drafting updates, maintaining intranet content, and creating reporting dashboards.
• Support campaign execution, tracking, and performance measurement in partnership with Marketing and Communications teams.
• Prepare reports that monitor marketing pipelines, lead conversion, and other key performance indicators.

Project Coordination

• Assist in the planning, execution, and follow-through of cross-functional projects and initiatives.
• Help create training materials and facilitate user training sessions for new systems, tools, or processes.
• Maintain project documentation and ensure timely follow-up on tasks and deliverables.
• Collaborate with teams across IT, Marketing, Legal Operations, and Client Services to align on goals and execution.
• Take on additional duties as needed to support evolving business priorities and team objectives.

Knowledge, Skills & Abilities:

• Excellent attention to detail with strong analytical and problem-solving skills.
• Clear, concise communicator—both written and verbal.
• Skilled at documenting workflows and SOPs in Lucidchart or equivalent platforms.
• Comfortable working independently in a dynamic, fast-paced, and cross-functional environment with multiple priorities and deadlines.
• Proficiency in Salesforce and reporting tools like Sigma.
• Experience with Azure DevOps or similar platforms for managing requests and enhancements.
• Proficient with Microsoft Office Suite; familiarity with project management tools (e.g., Asana, Smartsheet) is a plus.
• Foundational knowledge of marketing operations or internal communications is helpful.

Education & Experience:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–4 years of experience in business operations, marketing support, or project coordination.
• Hands-on experience with Salesforce, Lucidchart, and Azure DevOps preferred.
• Certifications such as CBAP, PMP, or PMI-PBA are a plus but not required.

Keller Postman is an Equal Opportunity Employer.  For California Applicants, please find our CRPA information here.