Technical Solutions Specialist

Job Title: Technical Solutions Specialist
Employment Status: Full-time
Office Hours: Monday, Tuesday, Thursday, Friday in office, Wednesday WFH option
Location: Boston, Massachusetts
Salary: competitive base + variable comp + equity options
*OTE may be negotiated based on experience level

The role

As a Technical Solutions Specialist at Ketryx, you'll be the technical evangelist for our Connected Application Lifecycle Management platform. You'll demonstrate how Ketryx enables life sciences teams to use their preferred DevTools and automation to generate evidence, prevent process deviation, improve quality, and release faster - ensuring patient safety and regulatory compliance.

You’ll also serve as a key connector between Solutions, Sales, Product, and Client Operations, helping bridge technical insights with business outcomes. This role is ideal for individuals who thrive wearing different hats, enjoy working cross-functionally, and want to use their technical expertise to drive forward the pre-sales cycle and broader customer success.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment Visas (including H-1B), F-1 visas, or Optional Practical Training (OPT) status at this time.

About you

You're passionate about improving healthcare through technology. You understand the challenges of developing software in regulated environments and can articulate how automation can transform this process. You're equally comfortable discussing DevOps practices, regulatory requirements, and business value. You enjoy applying your technical background in a sales environment and contributing meaningfully across cross-functional teams.

Responsibilities

• Prepare and conduct tailored demonstrations of Ketryx's platform, highlighting key pain points, features, and benefits.
• Collaborate with sales teams to understand client needs and craft solution proposals emphasizing our key value propositions: higher quality, faster releases, and inspection readiness.
• Address technical questions about Ketryx's integration with various DevTools and its benefits for the software development lifecycle.
• Provide feedback to our development team based on client interactions.
• Stay updated on life sciences regulations.

Required Skills

• Bachelor's degree in Computer Science, Biomedical Engineering, or related field
• Strong understanding of Application Lifecycle Management, DevOps practices, and software development in regulated environments
• Excellent presentation and communication skills, able to explain complex technical concepts to diverse audiences
• Experience with various DevTools and understanding of their role in the software development process
• Familiarity with life sciences regulations (e.g., FDA, EMA) and software validation requirements
• Willingness to travel

Keywords: Medical Device Sales, medical device software, software as medical device, SaMD, Software systems engineer, software in a medical device, SiMD, software systems engineering, software verification, software validation, technical communication, sales engineering, SaaS

What We Offer

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances

Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.

Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!