Team Lead

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

 

ABOUT THE OPPORTUNITY

We are looking for a Team Lead to join our store team in our Mercer Flagship.

The Team Lead should be an innovative leader who is committed to driving excellence in the Client and Team experience. As a Team Lead, you will be an ambassador of the brand and will assist the Store Director and Assistant Store Director in mentoring and developing the team, building client relationships, proactively championing the achievement of sales goals, and ensuring that the highest level of Client experience is delivered.

In this role you will co-create strategies with the Store Director and Assistant Store Director. As a strong communicator with the skill to build relationships, this role will strive to deliver all client interactions in line with our KHAITE client journey ethos thus further driving loyalty to the brand and our positioning within the luxury market space.

With a focused, entrepreneurial attitude, you will have the ability to expertly identify desired products for our clients based on their individual profiles and market trends in order to maintain and drive both our position in the market and business results. This role requires strong leadership skills in order to develop, coach and support our team of Client Advisors to their highest potential.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Client and Business Development
• Selling and Floor Management
• Add value to every client interaction
• Team Support and Development
• Driving Client Experience

Your Impact:

• Support the Store Director with managing the client advisor team on the sales floor. Leading with a client first mindset supporting KHAITE’s commercial goals.
• Demonstrate the ability to build consensus amongst the sales team with strong mentorship and coaching to ensure sales goals are exceeded
• Deliver a best-in-class client experience identifying opportunities to continually elevate standards maximizing company tools setting the example for the client advisor team
• Support the Store Director to deliver local and regional CRM activations building client retention
• Support with interviewing,  onboarding, on-going training

Sales:

• Achieve sales goals by managing individual Client Advisor performance - providing in-the-moment coaching as well as monthly performance reviews in partnership with the Assistant Store Director
• Remain constantly aware of competitor and market trends, partnering with regional commercial and merchandising teams to provide timely and quantified feedback to inform future business decisions/strategies.
• Be an active participant in all 360 business reviews and store visits
• Maximize business tools and reporting to elevate performance
• Complete any required sales reporting including weekly highlights providing timely and quantified feedback
• Work in partnership with the Store Director and Assistant Store Director to manage the store’s controllable expenses with oversight of payroll, overtime and temps (as and when required)

People:

• Inspire great performance by modeling KHAITE client-centric values
• Seek to develop internal talent in partnership with the Store Director and Assistant Store Director - actively participate in the annual review process by sharing insights and building individual talent development plans
• Be an active participant in all new-hire onboarding
• Maximize business tools to support team education
• CRM
• Support the Store Director and Assistant Store Director to ensure compliance to all company policies and procedures including but not exclusive to- inventory management, loss prevention, IT, and health & safety

 

SKILLS & REQUIREMENTS

Interpersonal Skills:

• Action oriented; drive for results
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Able to prioritize daily tasks to maintain individual business
• Able to mediate and negotiate to resolve conflict
• Problem-solver
• Ability to handle multiple tasks simultaneously
• Strong oral and written communication skills
• Ability to support an enthusiastic and energetic store environment
• Willingness to work with a flexible schedule to accommodate the demands of the business

Education/Experience:

• 7+ years of retail experience, preferably within a luxury environment
• College degree or equivalent preferred
• Able to successfully manage people and process, driving change within a dynamic environment
• Previous experience within an omnichannel environment
• Computer literacy - Proficient in all Microsoft office programs with particular strength in Excel
• Foreign Languages a plus

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

 

OUR VALUES

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.

 

WE OFFER

The salary range is $85,000-90,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

 

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.