Strategy and Operations, Senior Manager

Who we are:

K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.

Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.

K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.

About the role:

We are seeking an ambitious Strategy & Operations Senior Manager to lead strategic initiatives for our next health system partnership. This is a unique opportunity to work directly with senior executives and internal stakeholders, implementing strategies that optimize clinic operations, elevate patient care, and drive growth. As a Strategy & Operations Senior Manager, you will take ownership of high-impact projects, build and strengthen relationships with key partners, and coordinate cross-functional efforts to deliver transformative results.

You will collaborate with leaders across Clinical Operations, Medical Services, Product, and Finance—working closely with our Chief Medical Officer, CFO, and Chief Product Officer. Based in New York City with a hybrid work model, this role combines strategic oversight with hands-on execution, giving you the chance to shape the future of primary care

The role is based in the New York City area on a hybrid basis.

What you'll be doing:

• Lead Clinic Operations: Own the end-to-end management of clinic operations, taking full accountability for clinic KPIs and driving impactful results that align with our mission for high-quality care and operational excellence
• Cultivate relationships with our health system partners: Build and maintain strong relationships with team members at our health system partner, fostering strategic alignment and a shared commitment to clinic success.
• Optimize clinical and operational activities: Oversee and refine daily operations and clinical workflows, designing efficient processes that prioritize high standards of care and operational efficiency. Ensure best practices are rigorously followed to consistently achieve successful outcomes.
• Drive cross-functional collaboration: Partner closely with Product, Finance, and Medical teams to launch new processes, enhance workflows, and integrate systems seamlessly, fostering ongoing improvements in patient and provider experiences.
• Utilize data for strategic improvement: Analyze key data to support operations, uncover insights, and develop actionable solutions that drive meaningful improvements in clinic performance.

What we're looking for:

• 3+ years of work experience in a top strategy consulting firm 
• Bonus for experience in Healthcare / Digital Health and/ or startup operations 
• Ownership mindset, not afraid to get your hands dirty, dive into the data and build solutions from the ground-up
• Strong analytical skills, with mastery of Excel and proven experience with modeling / analysis
• Structured problem-solving abilities and execution skills capable of transforming vision into tangible business outcomes.
• Results-oriented – laser focused on the definition of success and driving successful outcomes 
• Collaborative and comfortable working with external stakeholders
• Enthusiastic about expanding healthcare accessibility

Benefits & Perks:  #LI-Hybrid

• Hybrid work schedule with weekly lunches and stocked fridges 
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days 
• Stock options for every full-time employee 
• Paid parental leave
• 401k benefit
• Commuter Benefits 
• Competitive health, dental, and vision insurance options 

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.