Program Manager, Enterprise Delivery

About the role:

K Health is seeking a dedicated Program Manager to serve as the single point of accountability across the full program lifecycle, ensuring disciplined handoffs from Business Development and Legal into structured implementation and steady-state governance.

This role exists to anchor delivery for our health system partners end to end for implementation, while simultaneously ensuring tight internal coordination across Product, Engineering, Clinical, and Operations Teams. It creates scale, repeatability, and operational rigor across credentialing, technical integrations, governance setup, and go-live orchestration, reducing execution risk and enabling consistent, high quality partner outcomes.

This role requires onsite presence 4 days a week in our New York City office.

What you will do:

Program Execution & Delivery

• Support full lifecycle implementation of enterprise partnerships, translating commercial terms and agreements into operational plans
• Coordinate delivery milestones across technical integration (EMR/IT), clinical and operational processes, and future innovation
• Manage detailed project plans, track dependencies and deliverables, and ensure decision gates are met before transitions between phases

Cross-Functional Coordination & Handoffs

• Facilitate structured handoffs between Business Development, Program Delivery, & Enterprise Support
• Serve as the central point of coordination across internal stakeholders (clinical ops, product/tech, compliance, operations) to align priorities and resolve execution issues
• Maintain clear documentation of roles, timelines, deliverables, and ownership throughout the program lifecycle

Governance, Risk & Performance

• Identify, track, and escalate program risks and blockers; recommend mitigation plans
• Drive readiness assessments and readiness checklists for go-live cutovers

Stakeholder Communication

• Prepare and deliver structured status updates, risk briefings, and program reports to Sr. leadership
• Manage ongoing communication with external partners during implementation phases where appropriate

What we’re looking for:

• Bachelor’s degree in Business, Healthcare Administration, Project Management, or related field (or equivalent experience)
• 1-2 years of program or project management experience, preferably in consulting, healthcare, health tech, or complex cross-functional delivery environments
• Applies working knowledge of AI/ML and generative AI to drive cross-functional delivery of AI-enabled products
• Demonstrated ability to manage multi-workstream programs with competing priorities and dependencies
• Strong stakeholder management skills with the ability to influence across functions without direct authority
• Excellent organizational, communication, and risk management skills
• Proven track record driving programs with disciplined governance, on schedule and within scope

Bonus:

• Experience with health system implementations and enterprise delivery models
• Familiarity with EMR/IT integrations 
• PMP, PgMP or similar program management certification
• Experience with or exposure to AI/ML products in an enterprise context

Benefits & Perks:  #LI-Hybrid

• Hybrid work schedule with weekly lunches and stocked fridges 
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days 
• Stock options for every full-time employee 
• Paid parental leave
• 401k benefit
• Commuter Benefits 
• Competitive health, dental, and vision insurance options 

Who We Are: 

Behind every leading health system is K Health’s AI-powered virtual care engine. 

Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf. 

Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.  

We’re founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.