Data Scientist Operations

Kikoff: A FinTech Unicorn Powering Financial Progress with AI
At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.

Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

About the Role

As a Operations Data Scientist at Kikoff, you work closely with cross functional teams including Customer Operations, Product Operations, Product, Engineering, and Data Engineering to make our operations smarter, faster, and more customer-centric. Operations sits at the front line of our customer experience, and you will turn the massive amount of unstructured and structured data generated there into decisions, workflows, and tools that improve both agent and customer outcomes.

This is a high-ownership role. We are looking for someone with an owner mindset who proactively seeks out opportunities to apply a sharper technical and analytical lens to how Ops runs. You will define your own roadmap as often as you execute against someone else's.

Your responsibilities include:

• Ops AI ownership: Own and evolve Ops AI, our AI agent that helps Ops investigate customer issues and pull accurate data. Design and iterate on the agent's harness (SQL library, memory, context, skills, tools, guardrails), continuously improve its accuracy and expand its use cases as new workflows emerge.
• Ops Analytics and Measurement: Use data to shape how Ops runs. Define core Ops metrics, build self-serve dashboards and turn unstructured customer data into insights, design and run experiments to turn ops insights into product changes
• Cross-Functional Collaboration: Partner with Product Ops, CX Ops, and Operation Agents to translate data into decisions, workflows, and tooling that improve customer and agent outcomes.

Qualifications

• Bachelors’ or above in quantitative discipline: Statistics, Applied Mathematics, Economics, Computer Science, Engineering, or related field
• Expert knowledge of SQL
• Enthusiasm and comfort using AI tools (eg. LLMs, Claude Code) in analytics
• Strong verbal and written communication skills
• A humble collaborative can-do attitude, bias to action, and a hunger to apply a technical lens to messy, ambiguous operational problems
• Solid understanding of statistical analysis, experimentation design, and common ML techniques

Nice to Have

• Enthusiasm and comfort with using AI in analytics or for fintech problems
• Experience with Machine Learning especially in a production environment

Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Please reference the following for more information.