Head of Operations

A little about us… 

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

Overview

We’re looking for an Ops Leader to serve as the strategic backbone of Knit - someone who will instill the operational excellence required to scale our people, systems, and governance with efficiency. We’re looking for an intense, high-velocity operator who moves seamlessly between strategy and execution, translating big-picture priorities into durable processes.

Responsibilities | What you will own...

Required Skills & Experiences

You will accelerate Knit’s growth by driving our day-to-day core business functions, specifically leading People, HR, and GRC. This role exists to ensure the organization is structured, well-supported, compliant, and aligned, so our people can build and sell at the highest level. 

Key workflows for the functions you will lead: 

[45%] People Operations & Human Resources

• People Operations Strategy 
• Employee Satisfaction, Retention & Engagement 
• Onboarding, Performance Management, Development and Offboarding
• Global Payroll and Benefits Administration (we currently use Justworks and have an entity in India)
• US Federal & State Compliance
• Global HR systems management
• Employee Relations & Risk Management 

[25%] Talent Acquisition

• Defined as the full lifecycle from Headcount Planning through recruiting through 30, 60, 90-Day Onboarding

[20%] Business Operations

• System, Tooling, and IT Management Strategy (Hardware and Software Procurement)
• Internal Communications & Change Management
• Vendor Partnerships  
• Facilities & Office Management (In-person NYC Office)

[10%] GRC (Governance, Risk, and Compliance)

• Compliance & Risk Posture
• Revenue-Accelerating Security Operations
• Privacy & Data Protection Excellence
• Information Security Processes 

Finance & Accounting Note: Knit has a Fractional CFO and a full-time Accounting & Finance Manager. While the Finance function is currently considered separate, this role partners closely with them to ensure seamless internal business operations - specifically involving Headcount Planning and vendor partnerships.

This role is FOR YOU if... 

• Turning chaos into order through clarity and processes gives you energy 
• You value responsiveness and overcommunication 
• You are not afraid to be decisive and have strong discernment between 2-way vs 1-way doors

This role is NOT for you if...

• You avoid hard conversations with individuals, teams, or peer leaders 
• You prefer to stay in one functional lane rather than operate cross-functionally
• You need rigid structure or clarity before making decisions and taking action

Required Traits, Competencies & Experiences

• Sound Judgment, Pragmatism & Discretion: Knows what matters, why, and when to act with a bias towards action - with the experience to size and calibrate solutions accurately to the needs and stage of the business. Make objective calls that are best for the business, and handle sensitive information with care. 
• 12+ years in high-pressure, fast-paced environments with at least 5 years as a final decision-maker in in-house People Ops
• Proven builder of scalable people ops programs from 0 to 200 headcount
• Led cross-functional teams through SOC 2, ISO 27001, and GDPR certifications
  
  
• Ownership & Accountability: Confident, clear, and direct with all comms - from ICs to Co-Founders to Exec team and board members. Tailors communication to the room, delivers hard messages to any audience, and drives / manages up with transparency and accountability.
• Proven track record reporting directly to and managing up to CEOs and Co-Founders at Seed to Series B startups
• Strong business acumen with examples of owning and connecting ops decisions and process to growth outcomes

Benefits

Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!

Salary

In accordance with New York pay transparency requirements, the salary range for this role is $200,000 - $240,000. Final compensation will be determined based on the candidate’s level, experience, and qualifications upon joining Knit.

Our Company Values

We are the Championship Team. This means we:

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?” 
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action  (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.

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