Localization QA Specialist (Swedish, Norwegian, or Danish Language Specialist) (Remote in the Netherlands)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Localization Quality Assurance Specialist is a key contributor in developing and maintaining quality assurance (QA) standards and working to ensure KnowBe4 delivers accurate, relevant, high-quality translations of KnowBe4’s vast e-learning content library.

Responsibilities:

• Act as editor, primary decision maker, and steward over standards and quality of language of specialty
• Perform in-context review of vendor localization work across all supported languages to ensure high-quality localizations that meet project expectations
• Conduct periodic reviews of customer feedback with regard to the quality of content from users outside of the U.S.
• Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content 
• Stay attuned with and serve as a subject matter expert on cultural expectations of content for designated regions
• Perform cultural review of content and review feedback from customers regarding culture
• Prepare project instructions for vendors to follow to ensure optimal quality of localizations
• Provide input to content creators to ensure the content library is globally minded and ready to be translated or localized
• Contribute to continual improvement of our processes, quality and efficiency as we grow
• Maintain foreign language style guides
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
• Ensure content is Web Content Accessible Guidelines (WCAG 2.2 AA) compliant so that our content is accessible to all users

Requirements:

• Bachelor's degree in Language Studies, Cultural Anthropology, International Relations, Linguistics or related field/experience (Masters preferred)
• Translation experience in the language pair desired for this role (English to target language) 
• Experience with CAT tools
• Experience with Google Suite
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Specialized in either Swedish, Danish or Norwegian language
• Excellent listening skills
• Excellent time management and organization skills

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.