Outreach Specialist

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.

Konovo's solutions empower organizations to make data-driven decisions that enhance patient outcomes and streamline healthcare processes. We supply healthcare organizations with real-time access to over 2 million healthcare professionals, the largest available anywhere in the world. Our 200+ employees are spread across 25 U.S. states and five countries, collaborating to support some of the largest organizations in the healthcare industry. Our customers include over 300 leading global pharmaceutical, medical device, market research agency, and consultancy companies.

How You'll Make an Impact:

• Recruit new healthcare professionals (doctors, nurses, technicians etc) to participate in paid market research via phone and email
• Remind existing members who have agreed to participate in market research of opportunities associated with their account via phone and email 
• Deliver clear and effective written and verbal communication in English to both internal teams and external stakeholders.
• Ask a series of scripted questions over the telephone to determine whether research opportunities fit the prospective participant’s experience
• Use Excel, Outlook, Teams, and Salesforce to track efforts and communicate across departments
• Work both independently and with colleagues and senior staff to support production 
• Support operations team with independently managed phone-based tasks such as reminder, confirmation, and scheduling calls to participants in research studies
• Ensure production goals of needed participants are met through effective execution
• Provide proactive feedback about production barriers to senior team members and problem solve to address them

What We're Looking For:

• 1+ years of experience in English outbound or inbound call center operations, including market research, customer service, or sales, preferably within the healthcare or life sciences industry. 
• A proactive and strategic thinker with strong analytical and problem-solving skills.
• High level of proficiency in English, enabling the ability to confidently and effectively engage with physician offices and other key contacts
• Strong communication skills, both written and verbal, and the ability to work in cross-functional teams.
• Proficiency in Microsoft Office suite (Excel, Outlook, Teams)
• Adaptability to thrive in a fast-changing environment while navigating challenges collaboratively.
• High attention to detail and proven ability to work in a fast-paced environment

 Why Join Konovo?

• Be part of a mission-driven organisation that is shaping the future of healthcare decision-making.
• Join a fast-growing global team with opportunities for professional growth and advancement.
• Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.
• Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance. 
• Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.
• Make a real-world impact by helping healthcare organisations innovate faster.

This is just the beginning of what we can accomplish together. Join us at Konovo and help shape the future of healthcare technology!

Apply now to be part of our journey.