Senior IT Support Specialist(Dublin)

Dublin, Ireland

 

Position Title: Senior IT Support Specialist (Dublin)

Entity: Kroll Bond Rating Agency Europe Limited

Employment Type: Full-time

Location: Dublin, Ireland 

Summary/Overview:

KBRA is seeking a Senior IT Support Specialist to join its growing technology team. This role will be in our Dublin, Ireland office. Occasional travel to current and future EU/UK-based locations may be required. This is a hybrid role which will require 3 core days in the office (Tuesdays through Thursdays) with the other 2 days as a remote work option. Upon emergencies, expectations to report to the office in-person may be required on non-core days. Rare weekend work may be required.

About the Job:

You will be our senior on-site support technician responsible for the day-to-day support for our Dublin & London offices (50+ employees in each location and growing). You will assist with onboarding/offboarding employees, video conference setups, and troubleshooting system/network/infrastructure issues when needed. You will act as first level support for KBRA EU/UK, whether our users are remote or on-site. A focus on remote support for our US-based employees is required (500+ employees).  You will maintain our internal IT Support ticket queue along with the rest of the team and be responsible for immediately escalating issues to their appropriate team(s) when required. You will also be willing to assist EU/UK employees during emergency situations, which may be outside of typical work hours when required and available.

You will be successful in this role if you have:

You can work in a fast-paced and dynamic environment with minimal supervision. Excellent interpersonal and communication skills. Detail oriented, project management focused. Strong problem solving, analytical, communication skills and have working experience and familiarity with the following processes, technologies & qualifications:

  • 5+ years of experience working in IT support in a corporate environment required
  • Computer Science degree/work experience or similar required
  • Ability to configure/setup workstations/desks, participate in office moves/relocations required
  • Windows 11/Office 365 installation & troubleshooting experience required
  • Active Directory experience and understanding of Group Policy, DNS, DHCP required
  • Strong understanding of basic networking/system troubleshooting required
  • Strong understanding and experience with ticketing systems/escalation protocols required
  • MDM/VPN experience required
  • Vendor/Project Management experience required
  • Familiarity with security applications/processes preferred
  • Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus

Benefits

 

  • Competitive benefits and paid time off
  • Pension plan
  • Educational and professional development financial assistance
  • Employee referral bonus program

 

About Us

KBRA (Kroll Bond Rating Agency, LLC) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider. Kroll Bond Rating Agency Europe is located at 2nd Floor, One George's Quay Plaza, George's Quay, Dublin 2 D02 E440.

 

 

#LI-KS1

#HYBRID

Create a Job Alert

Interested in building your career at KBRA? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in KBRA’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.