Manager, Operations Training

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, Operational Training:

The Manager, Operational Training is a hands-on role responsible for supporting the design, coordination, delivery and tracking of operational training across LA28’s Games readiness, test events and Games-time phases. This role will partner closely with Functional Areas, venue teams and other stakeholders to help ensure the LA28 workforce is prepared to deliver operational excellence across the full Games footprint. This position will contribute to the development of training content and training solutions, support stakeholder engagement and facilitate training delivery as needed. The Manager will also help drive training reporting, issue tracking and readiness documentation, while coordinating with internal partners to ensure training activities are planned, aligned, and executed effectively. This role will report to the Head of Games Time Training. 

Key Responsibilities:

Training Design and Content Development 

• Support the Head of Games Time Training in shaping the operational training approach across the Games footprint. 
• Create, adapt, and maintain training materials and supporting documentation. 
• Turn business and Functional Area input into practical, learner-focused training content. 
• Ensure training content is accurate, relevant and aligned to delivery timelines. 
• Support ongoing improvement of training tools, templates and standards. 

Stakeholder Coordination and Delivery 

• Work with Functional Areas, venue teams, workforce partners and other stakeholders to plan and deliver training activities. 
• Support the scheduling, preparation and delivery of training sessions, workshops and walkthroughs. 
• Facilitate sessions and support train-the-trainer delivery where needed. 
• Help manage issues, dependencies and readiness risks affecting training delivery. 
• Build strong working relationships to keep training plans practical and coordinated. 

Operational Readiness and Reporting 

• Support training delivery across operational readiness, test events and Games time. 
• Track training progress, attendance, actions and follow-up items. 
• Maintain reporting, documentation and status updates for leadership and stakeholders. 
• Support issue tracking, action logs and readiness reporting. 
• Contribute to lessons learned and post-event reviews. 

Program and Team Support 

• Manage assigned workstreams or special projects as directed by the Head of Games Time Training. 
• Support resource planning and coordination across training activities. 
• Provide day-to-day support to associate-level team members as needed. 
• Help keep the training function organized, responsive and delivery focused. 
• Perform additional duties to support operational training for the Olympic and Paralympic Games. 

Background & Requirements:

• Bachelor’s degree required or preferred    
• Certifications required or preferred  
• Minimum 5+ years of relevant experience in training development, training delivery, event operations, or large-scale event support. 
• Preferably experience in Games-time, major event or other complex operational environments. 
• Experience supporting or leading content development, facilitation, stakeholder coordination and/or training delivery. 
• Experience managing a learning management system (LMS) and implementing digital learning platforms, as well as in-person delivery. 
• Strong project coordination skills and ability to manage multiple priorities, timelines, and stakeholders. 
• Demonstrated ability to work collaboratively across functions in a fast-paced, evolving environment. 
• Experience with reporting, documentation and tracking tools preferred. 
• Passion for the Olympic and Paralympic movement and commitment to LA28’s mission. 

Expectations:

• Collaborative, detail-oriented and solutions focused. 
• Comfortable working in a fast-paced, high-pressure environment. 
• Strong stakeholder management and communication skills. 
• Able to navigate ambiguity and adapt quickly to changing operational needs. 
• Committed to supporting operational excellence and the successful delivery of the Games

Education:

• Bachelor’s degree required or preferred    

Physical Requirements and Working Conditions:

• Ability to work on-site in an open office environment, based in Los Angeles, CA. 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.    
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.  
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games. 
• Ability to walk and stand for extended periods during Games-time operations, including navigating large event venues and workforce centers. 
• Capability to work in a fast-paced, high-pressure environment, particularly in the lead-up to and during the Games. 
• Must be available for non-traditional work hours, including evenings, weekends, and holidays, as needed to support workforce operations. 
• May require lifting and transporting materials, such as workforce equipment and operational documents, up to 25 lbs.

The annual base salary range for this position is $88,000.00-115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.