Job Application for Service BDC Representative at LAcarGUY

New

Pacific Volkswagen is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a driven, diligent, and enthusiastic Service BDC Representative to join our Service Center.

Responsibilities

As a Service BDC Representative, you’ll be the voice of our Service Center. Your role will include:

Scheduling service appointments through outbound calls
Handling inbound and outbound customer inquiries
Following up on maintenance, recalls, no-shows, and parts notifications
Coordinating with Service Advisors to book appointments
Addressing customer questions and ensuring satisfaction through follow-ups
Maintaining accurate customer records and meeting service goals

Qualifications

Required: At least 1 year of prior experience as a Call Center Rep, Service BDC Rep, or in a similar role
Excellent communication and strong organizational skills with attention to detail
A cheerful, enthusiastic, and professional disposition
Strong work ethic with a positive “can-do” attitude
Ability to multitask and thrive in a fast-paced, changing environment
Professional appearance and reliability
Comfort with customer interactions, both by phone and electronically

Schedule

This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You’ll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:

Monday – Friday: 7:00 AM – 6:00 PM
Saturday: 7:00 AM – 5:00 PM
Sunday: Closed

Compensation

This position pays $18.00/hour, plus bonus opportunities based off performance, such as Individual Appointment Shown.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & Paid Time Off
Paid Life Insurance
401(k) Retirement Plan
Employee Assistance Plan
Paid Training

Hiring Requirements

18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen

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Service BDC Representative

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