Digital Customer Success Manager
Boston, USA
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.
Digital Customer Success Manager
Hybrid and based in Massachusetts region, US
Hybrid and based in Massachusetts region, US
WHAT IS WAITING FOR YOU?
- Be considered a LeanIX tool expert both internally and by customers
- Take on ownership of customers and their success with LeanIX
- Maintain a high sense of urgency related to customer requests and prioritize these customer requests
- Answer complex and technical questions based on internal research
- Translate customer feedback into product requirements and reusable content
- Analyze product usage behavior and draw conclusions and recommendations for customers based on this data
- Ensure the success of Customer Success Engineer products with customers
WHAT ARE WE LOOKING FOR?
- 1-3 years of work experience in IT industry
- Strong computer science fundamentals are preferred
- Strong communication and problem solving skills
- Basic knowledge of IT management / the Enterprise Architecture domain
- Have a data-driven understanding of Customer Success
Apply for this job
*
indicates a required field