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Technical Support Engineer (Shifts)

Haarlem

Do you have a passion for solving complex, technical issues? Are you skilled in handling customers? If so, we are looking for a number of Engineers for our Technical Support Department at the Data Center in Haarlem.

The Department

Our Technical Support Department (TSD) is part of the Customer Care organization and is the glue between our 1st and 3rd level operation teams. We have 7 teams, 1 purely working on a day shift and 6 other teams, in a rotating 24*7 shift.

What is the role about?

Your role at the Technical Support Engineer (TSE) will include:

  • Handling incoming service requests through phone, chat and/or our ticket system
  • You have a talent in handling incidents, changes and problems for our customers
  • Resolving 2nd level technical issues
  • Liaising with 1st level & 3rd level teams in order to find correct solutions

Key Responsibilities: 

Are you passionate about customer satisfaction and handling complex technical issues? If so, we are looking for Engineers with:

  • At least 1 year of experience in a technical support role
  • Linux knowledge is a plus
  • Knowledge of Hardware ( Servers, RAM , HDD ) is a big plus
  • Ability to handle customers
  • Any knowledge of Windows would be advantageous
  • ITIL knowledge would be beneficial
  • Fluent English communication skills are a must
  • Available to work in rotating shifts
  • Eligibility to work in the Netherlands

 

Benefits include

  • Participation in annual company bonus scheme and company pension
  • Internet allowance and travel allowance
  • Working from home policy  
  • Lease bike plan
  • 25 days of paid time off (and the option to buy or sell up to 5 more days) 
  • Free lunch, parking, and fresh fruit provided when in the office 
  • Attractive relocation packages and an agency that takes care of the entire visa process
  • Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings 
  • Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more 
  • Monthly after work drinks
  • A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference  

Ready for the next step?  

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Danisha Ardilla, Talent Acquisition Specialist, at: d.ardilla@sg.leaseweb.com

We directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications. 

 

 

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