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Sales Engineer Hospitality AV

Illinois

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

WHAT WE CAN OFFER

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success

THE OPPORTUNITY

We are currently seeking a Sales Engineer to join our dynamic team as part of the Hospitality Solutions Technical Sales Team.  

  • Assist Sales team as Department Expert on LG’s Guestroom OS Platform, applications, cloud and on-premises content delivery mechanisms, IoT, Solutions, OTT application offerings, Services and Set-Top-Boxes.
  • Provide pre and post sales technical support to properly integrate LG hospitality products into customer’s projects
  • Demonstrate LG’s Platform, guestroom entertainment Applications, Casting and other solutions to sales team, partners and end-users
  • Participate as subject matter expert in product demonstrations, pre-sales meetings and ‘shoot-outs’ against competitive solutions.
  • Collaborate cross-functionally with other teams, such as sales, operations, and customer support, to ensure customer satisfaction.
  • Attend periodic company and partner hosted sales and marketing events to provide technical expertise and labor during product setup/teardown, and during the events to engage with attendees.
  • Perform onsite evaluation of customer facilities and equipment identified in the customer’s scope of work.
  • Attend Customer meetings with regional and National teams as our guestroom entertainment platform, IoT and Solutions expert
  • Prepare PowerPoints and marketing materials for sales team
  • Nurture existing SI partners and find new SIs to support our solutions
  • Execute Go To Market  plans around casting, Pro:Centric and other solutions.
  • Create Technical documentation and sales kits for sales team.
  • Present competitive feature analysis quarterly
  • Execute Recurring revenue strategies with customers and partners.
  • Host Business Innovation Center (BIC) tours and keep them up to date
  • Document and convey Voice of Customer (VOC) for technical product-related topics, such as requirements for future products/features, to appropriate internal representatives.
  • Advocate customer needs and innovative ideas to US and HQ Product Management teams.
  • Provide on-site training and consultation for LG system integration partners.
  • Provide quality technical support to establish and maintain long-term customer relationships.
  • 60% overnight travel within the USA with periodic weekend travel is required. (Occasionally international)
  • Manage technical Resellers and Installers and Manage Certification and Training Program
  • Provide Tier 1 Support

Introduce solutions such as IoT service

  • Pro:Centric Guestroom Entertainment and monetization platform:
  • Create and Provide manuals, training videos and other materials for partners and sales team
  • Create business models for Cloud vs On Prem
  • Expert on Project Creation
  • Work with Agency, HQ and other third parties
  • IoT and Services
  • Validate new potential partnerships
  • Assist with integration testing in lab
  • Pilot Sites.  Assist with deployment, management and reporting.

JOB REQUIREMENTS:

 

  • Bachelor’s Degree in an engineering science, similar discipline, content delivery (CMS) or related discipline
  • 5 years in technical product and solution sales
  • Knowledge of hardware, networking systems and/or software programming.
  • Knowledge of operating systems and web services. (HTML, PHP, JAVA Script, TCP/IP Networking)
  • Must have excellent communication skills, written and verbal
  • Effective presentation skills and the ability to influence
  • Ability to work autonomously.
  • Strong customer service and relationship building skills.
  • Post-sale implementation and troubleshooting support.
  • Exemplary Interpersonal, time management and decision making.
  • Strong Analytical and problem-solving skills with ability to organize and prioritize multiple tasks.
  • Aggressive self-starter with ability to identify, utilize and leverage internal resources.
  • Ability to document and escalate technical and project documentation
  • Knowledge in all MS Office Applications (Excel and PowerPoint)
  • Technical Knowledge of Guestroom TV and/or Hospitality Entertainment Solutions and/or Networking infrastructure a plus.

 

#LI-JN2

Recruiting Range

$98,000 - $117,000 USD

Benefits Offered Full-Time Employees:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

  • Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

 

 

 

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