Back to jobs
tags.new

Customer Account Supervisor

Huntsville, AL

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

Job Summary:

The Customer Account Supervisor, for the B2B ES Service Team, plays a key role in managing customer accounts and ensuring smooth operations across service parts setup, credit monitoring, warranty claim validation, and GSFS (Global Service Front-end System) user management. This position serves as the primary liaison between internal teams and customers, supporting account setup, renewals, and credit compliance while delivering training and technical guidance on GSFS tools and processes.

In this role, you will oversee the full vendor registration and account setup process, monitor credit limits and overdue payments, and resolve issues related to credit, order processing, and customer satisfaction. You will also lead GSFS training webinars, create training resources, and provide user support to strengthen system adoption and accuracy.

Additionally, the Customer Account Supervisor is responsible for validating warranty claims, addressing pending issues, and managing day-to-day team operations — including interviewing, onboarding, training, and performance monitoring — to ensure a high level of service quality and continuous improvement.

Responsibilities: 

SVC Parts Account Setup & Management

  • Review and submit Vendor Registration Forms (VRF)
  • Communicate with internal teams and CAC/Commercial Laundry customers regarding VRF progress
  • Manage account setup lead times and track completion
  • Handle account renewals and related documentation

Credit Line & Overdue Monitoring

  • Proactively alert CAC of potential credit line limit issues
  • Track and report overdue status to CAC on a regular basis
  • Lead resolution of credit and overdue issues related to CAC/Commercial Laundry accounts
  • Provide guidance and instructions to CAC/CL distributors on credit and overdue matters

GSFS Training & Error Support

  • Conduct regular GSFS webinar training sessions and update training materials
  • Provide support for GSFS login and system error issues

GSFS User Account Management

  • Create and manage GSFS user IDs (unlock, modify, reset)
  • Provide ongoing login and access support

Issue Resolution Leadership

  • Lead the resolution of credit and overdue issues, including distribution of the Overdue HOLD report
  • Troubleshoot GSFS ordering process errors and address customer complaints related to delivery, returns, or system issues

Employee Interviewing, Onboarding & Offboarding

  • Conduct interviews for prospective employees
  • Train and mentor new hires
  • Monitor team adherence to attendance, break, and schedule policies

Warranty Claim Validation

  • Review and validate submitted warranty claims line by line
  • Communicate claim hold reasons to CAC and Commercial Laundry customers
  • Escalate unverified claims pending over three weeks to CAC Sales and CSG

Qualifications / Education / Experience:

  • Bachelor's degree in business or a related field
  • 5+ years of experience in Customer Service Support
  • Minimum of 2 years in a Team Lead or Supervisory role
  • 7 years of experience in Contract Administration, including customer account management
  • Advanced proficiency in system usage, management, and training (IT-related, non-certified)
  • Strong analytical and problem-solving abilities
  • Expertise in account management and customer relations
  • Excellent communication, leadership, and interpersonal skills
  • Proven ability to multitask and thrive in a fast-paced, dynamic environment
  • Customer-focused approach with a commitment to quality and continuous improvement

#LI-TF1

 

Recruiting Range

$64,000 - $74,000 USD

Benefits Offered Full-Time Employees:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

  • Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

 

 

 

Create a Job Alert

Interested in building your career at LG Electronics? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

​If yes, you can always opt-out by replying STOP. Terms of Use | Privacy Policy

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LG Electronics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.