Treatment Center Manager

Position: Treatment Center Manager

Job Summary: The Treatment Center Manager is responsible for the day-to-day and overall management of assigned facilities, including operations, staff, patient care, regulatory compliance and financial performance. This combines clinical management with administrative leadership to ensure high-quality, client/patient-centered care is delivered in accordance with regulatory requirements and organizational standards.

Reports to: Regional Director of Operations

Duties and Responsibilities: Duties include, but are not limited to:

Leadership & Staff Management

• Lead and supervise a multidisciplinary team, including counselors, case management, peer support staff, medical providers, and administrative personnel.
• Recruit, train, develop, and retain clinical and non-clinical staff, fostering a positive and inclusive team culture.
• Lead regular staff meetings, manage staff schedules, performance reviews, and professional development efforts to build a strong and cohesive team.

Treatment Center Operations

• Oversee daily operations including clinical programming, admissions, scheduling, staff supervision, and facility management.
• Track, monitor and hold staff accountable to consistent implementation of Client Service Plan, treatment plans, group schedules, and evidence-based practices in accordance with licensing standards and internal protocols.
• Monitor census by tracking client admissions, discharges, and transitions in coordination with intake teams and referral partners
• Collaborate with other leaders to ensure services meet client needs and align with trauma-informed, culturally competent care models.
• Conduct (or respond to findings) regular audits of documentation, case notes, and billing practices to ensure regulatory compliance and quality standards.

Community Relations

• Develop and maintain strong relationships with community partners, representing Lighthouse at community meetings, events, and professional forums.
• Oversee and manage court dockets related to clients involved in criminal justice or diversion programs. Serve as a liaison between the clinic, courts, probation officers, and clients to ensure timely communication, compliance, and appropriate documentation.
• Support RDO in managing contracts and maintaining relationships with special boards (e.g., ADAMH boards, local government entities).

Financial & Facility Oversight

• Manage center budgets, inventory, and expenses.
• Monitor and improve key performance indicators such as productivity, patient outcomes, treatment plan adherence, staffing ratios, and treatment quality.
• Ensure the facility is clean, organized, and well-maintained.
• Ensure facility operations meet health and safety standards and manage incident reporting and follow-up procedures.
• Maintain compliance with federal, state, and local regulations (e.g. CARF, CLIA, CMS, HIPAA, OSHA).

Patient/Client Relations

• Serve as the point of contact for patient concerns or escalations.
• Monitor client satisfaction and engagement; respond to feedback and concerns in a timely, professional manner.
• Promote a culture of patient safety and satisfaction through continuous improvement of the client/patient experience.

Compliance & Reporting

• Prepare for and participate in audits, inspections, and surveys.
• Ensure accurate documentation and reporting in electronic health record (EHR) systems

Work Environment:

• Full-time, on-site role with evening or weekend coverage as needed.
• If assigned to multiple facilities, regular travel between sites is expected. Occasional travel to other Lighthouse locations may be needed.
• May require occasional crisis response or after-hours availability.

Required Experience/Abilities:

• Minimum 1-2 years of healthcare or supervisory experience, with SUD treatment, behavioral health experience preferred
• Valid State of Ohio Driver's License and insurance
• Must pass BCI check, all Corporate Compliance checks, and employment drug screen

Desired Experience/Abilities:

• Associate or bachelor’s Degree preferred.
• Strong leadership, organizational, and communication skills.
• Strong computer skills, including Microsoft Office Suite (especially Excel and Outlook) and electronic health records (EHR)

Location: Lima, OH (this role will also serve our Kenton office location)

Schedule: Monday - Friday 8:30a-5p

LBHS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state, or local law.

LBHS adheres to Title VII of the Civil Rights Act as amended, Ohio Civil Rights Act, and all applicable rules and regulations. LBHS is an equal opportunity employer.