Community Relations Liaison

Position: Community Relations Liaison

Job Summary: The Community Relations Liaison plays a crucial role in establishing and maintaining positive, collaborative relationships with community stakeholders. This position is primarily responsible for engaging community organizations, partners, and local leaders to promote awareness of the organization’s services and to build strategic partnerships that support and advance the mission. Through effective communication, outreach, and collaboration, the Liaison serves as a key ambassador for the organization within the community.

Duties and Responsibilities: Duties include, but are not limited to:

• Develop and maintain strong relationships with community organizations, coalitions, service providers, and other stakeholders
• Represent the organization at community meetings, events, and forums to promote programs, services, and recovery-oriented initiatives
• Identify opportunities for collaboration and partnership that align with organizational goals and enhance service delivery
• Coordinate outreach efforts to increase community awareness, engagement, and referral pathways
• Conduct regular meetings and presentations with referral partners to provide detailed information about our treatment services and the benefits of collaboration.
• Serve as a point of contact and subject matter expert of our program for community partners, ensuring timely communication and follow-up
• Collaborate with internal departments to align community feedback with program development and improvement efforts
• Assist in planning and supporting community education events, presentations, and outreach campaigns
• Track and document community engagement activities, partnerships, and outcomes; prepare reports as requested
• Assist in developing the facility’s comprehensive business development plan, both short and long term
• Participate and support employee surveys to promote cooperative, interactive, supportive, and collective entrepreneurship
• Cooperates in and supports LBHS's quality and performance improvement activities and initiatives
• Promote culturally responsive, inclusive, and trauma-informed engagement practices
• Perform other duties as assigned

Required Experience/Certifications: 

• Bachelor’s degree in Business, Communications, Public Relations, Healthcare Administration, Marketing, or a clinical field, or equivalent experience
• Minimum of two (2) years of experience in working in behavioral health, substance use treatment, healthcare, or recovery-oriented systems of care
• Valid State of Ohio Driver's License, insurance, reliable vehicle
• Ability to regularly drive to off-site meetings, community partner locations, outreach events, and referral appointments
• Ability to work flexible hours, including occasional evenings and weekends as needed
• Must pass BCI check, all Corporate Compliance checks, and employment drug screen

Desired Experience/Certifications:

• Prior experience in business development, referral development, or external relations within a clinical or nonprofit environment
• Knowledge of local community resources, referral networks, and service providers within the region
• Experience conducting presentations, trainings, or community education sessions
• Familiarity with CRM systems, referral tracking platforms, or outreach databases
• Demonstrated success building and sustaining strategic partnerships

Location: Columbus, OH

Compensation: $58,000 - $75,000 annually

LBHS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state, or local law.

LBHS adheres to Title VII of the Civil Rights Act as amended, Ohio Civil Rights Act, and all applicable rules and regulations. LBHS is an equal opportunity employer.