Field Customer/Tech Training Instructor

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Field Customer/Tech Training Instructor is responsible for delivering workflow-based learning with a focus on client outcomes and best practices to new and existing clients or associates.  Responsible to work as a key member of the installation team and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. or Canada near a major airport hub!

What you’ll do:

• Deliver a quality learning experience based on guidelines for the position 
• Consistent and positive client/associate learner interactions. 
• Provide workflow-oriented learning and solutions 
• Provides consultative learning on advanced topics and makes recommendations on best practices    
• Collaborate with Learning Development for quality curriculum on new releases you are teaching
• Ability to conduct and execute learning needs recommendations for clients and associates 
• Continual Personal and Professional Development through delivery technique courses and client interactions/visits
• Able to flex to the audience based on the solution you are teaching 
• Facilitates delivery and implementation of technology-based training for all levels 
• Primary focus is Learning Delivery 
• Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity
• Understand Dealership Roles 
• Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization
• Able to be on your feet for a work day while onsite with clients. 

What you should have:

Qualifications:

• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills 
• Ability to travel 50%-75% of the time - one week training on site/one week training remotely
• Dealership experience preferred – Marine, RV or Powersports
• Bachelor’s degree or equivalent experience preferred
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
• Ability to consult and collaborate cross-functionally with other departments
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!