This pivotal role within our sales team acts as a strategic partner to the new business Sales Executives assisting in the discovery process, identifying client pain points and aligning the software solution to address these issues that demonstrate Lightspeed value and solutioning to prospective clients. You are a technical translator and problem-solver that thrives on autonomy. The character and competency you bring to the sales process is a critical component to this role. Ultimately, you win with integrity and good intent.
What you’ll do:
Conduct discovery with clients to understand their specific needs and challenges, ensuring that the proposed solutions are feasible and tailored to their requirements.
Enhance the Sales Team's presentation skills by providing comprehensive training and coaching sessions both before and after presentations to ensure high-quality delivery and effectiveness.
Possess deep technical knowledge of the Lightspeed solutions and ability to explain complex features and functionalities to technical and non-technical audiences in a way that resonates with potential customers.
Act as strategic partner to sales and implementation teams identifying client needs, developing tailored solutions and training plans that ultimately setting the customer up for success.
Identify gaps in our current software to improve functionality and user experience.
Analyze industry trends to prioritize customer enhancement requests effectively.
Identify areas to streamline our processes through the organization by making recommendations to the leadership team when identified.
Ensure seamless and high-quality handoffs to the Client Implementation Manager to facilitate smooth transitions and successful project execution.
What you should have:
Qualifications:
Minimum of 2 years experience in supporting, delivering, or designing SaaS solutions
Extensive knowledge of Lightspeed products and solutions
Excellent verbal and written communication skills to explain complex technical concepts to non-technical stakeholders
Strong interpersonal skills to build relationships with clients and internal teams
Must have accounting knowledge.
Excellent verbal and written presentation skills
Industry knowledge a plus
Possess Up-to-date knowledge of technology and tools used in sales process.
Understand the configuration and set-ups of Lightspeed
Customer-centric skills to effectively engage customers and ensure positive outcomes.
