Collections Specialist

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

As a Collections Specialist, you will play a critical role in managing the accounts receivable process, ensuring timely collection of outstanding invoices, and maintaining positive relationships with our customers. You’ll collaborate closely with Finance, Sales, and Customer Success teams to resolve billing issues and support cash flow goals.

What you’ll do:

• Monitor the accounts receivable aging and follow up with customers on past due invoices via phone, email, and other communication channels
• Investigate and resolve billing discrepancies and disputes in a timely and professional manner
• Maintain accurate records of collection activities in NetSuite and Salesforce systems
• Collaborate with our Implementation and Contract Team (“ICD”) and sales representatives to escalate and resolve complex collection issues
• Recommend accounts for escalation, payment plans, or write-offs as needed
• Prepare regular reports on collection status, aging, and KPIs for management
• Ensure compliance with company policies and relevant regulations

What you should have:

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field
• 2+ years of experience in collections, accounts receivable, or a related finance or accounting role; SaaS or subscription-based business experience preferred
• Strong communication and negotiation skills with a customer-centric approach
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Proficiency in Microsoft Excel and experience with ERP systems (e.g., NetSuite, Salesforce, or similar)
• Familiarity with CRM tools (e.g., Salesforce) is a plus
• High attention to detail, organizational skills, and ability to manage multiple priorities
• Self-motivated and able to work independently in a fast-paced environment

What We Offer:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package (health, dental, vision, 401(k), etc.)
• Flexible work environment
• Opportunities for professional growth and development
• A collaborative and inclusive company culture

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!