Supervisor, Implementation

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Supervisor of Implementation works closely with the Manager of Implementation and leads client facing Project Managers & Implementation Specialists to deliver the installation and/or training of Lightspeed products to our dealership clients. This position requires strong attention to employee development, performance assessment and installation standards. The position enables staff to deliver to excellence to maximize dealership efficiency, profits, sales, productivity and revenue.

What you’ll do:

• Lead team in the installation of remote and/or onsite client Lightspeed Solutions.
• Maintain accountability for the installation and client training deliverables by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.
• Act as escalation point to project stakeholders representing their team.
• Develop, track, and report key implementation metrics.
• Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication.
• Ability to utilize effective management, negotiation, and influencing skills both internal and externally to ensure a successful implementation of all Lightspeed Products and services within scope.
• Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the Lightspeed products.
• Assist in developing and executing improved processes through established change management methods.
• Manage T&E, time tracking, implementation reporting per Lightspeed policy.
• Conduct regular field and virtual visits to monitor and evaluate associate performance and/or deliverables and identify developmental opportunities.
• Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress.
• Ability to identify future leaders and develop appropriate bench strength.

What you should have:

Qualifications:

• 1-3 years Supervisory or Manager, 5-10 plus years related equivalent experience.
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, presentation skills, and communication).
• Ability to consult, influence, and collaborate cross-functionally with other departments.
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner.
• Experience with planning and/or executing customer-facing implementation or product delivery projects.
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Technical aptitude to learn and understand Lightspeed installation process along with client training requirements

​​​​​​​Preferred Qualifications:

• Lightspeed industry experience preferred
• Bachelor’s degree or equivalent experience preferred

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!