Trainer/Content Creator - Support Department

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

We are seeking a dynamic and creative Trainer/Content Creator to join our Support Department. In this role, you will be responsible for developing and delivering engaging training materials and resources to support our customers and internal teams. Your work will play a crucial role in ensuring that users can effectively utilize our DMS solutions, leading to increased customer satisfaction and retention.

What you’ll Do:

• Design, develop, and maintain comprehensive training materials, including user guides, video tutorials, webinars, and e-learning modules.
• Conduct live training sessions for customers and internal staff, both virtually and in-person, to facilitate product understanding and adoption.
• Collaborate with subject matter experts to gather information and insights necessary for content creation.
• Continuously assess and improve training programs based on feedback and evolving customer needs.
• Stay updated on product enhancements and industry trends to ensure training content remains current and relevant.
• Other duties as assigned, which include supporting the rest of the team in Quality Assurance, Knowledge Base, and Customer Support.

What you should have:

• Bachelor’s degree in Education, Communications, Instructional Design, or a related field.
• 2+ years of experience in training, instructional design, or content creation, preferably within the software or technology sector.
• Strong proficiency in creating multimedia content using tools such as Adobe Creative Suite, Camtasia, or similar.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Experience with Learning Management Systems (LMS) and e-learning platforms is a plus.

Why Join Lightspeed DMS:

• Opportunity to work with a passionate team dedicated to innovation and customer success.
• Competitive salary and comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
• Flexible hybrid work environment promoting work-life balance.
• Access to professional development resources and career advancement opportunities.

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!