Back to jobs
New

Director of Operations

Mountainside, New Jersey

The Director of Operations will oversee logistics, fulfillment, systems management, and process optimization across Little Words Project’s omnichannel business. This role is critical to ensuring operational excellence from warehouse to customer, with a focus on cross-functional coordination, systems integration, and vendor/partner management.

Responsibilities: 

  • Logistics & Fulfillment:
    • Manage inbound and outbound sales orders across e-commerce, wholesale, and retail channels.
    • Coordinate purchase orders, transfer orders, and inventory flows across departments.
    • Lead daily warehouse operations including staffing, calendar planning, and fulfillment priorities.
    • Partner with third-party freight and fulfillment providers to monitor shipments, resolve delays, and troubleshoot issues.
    • Ensure timely communication and resolution of trouble SKUs, including alignment with CX and use of documentation.
    • Oversee EDI order processing and resolve integration issues across platforms (e.g., SPS, Target, Nordstrom).
    • Validate account-specific requirements for labeling, packaging, and shipping are met for all retail partners.
    • Manage retailer-specific portals and vendor compliance processes (SPS, Target, Nordstrom, etc.).
    • Maintain SKU damage/missing item trackers for MTO (Made-to-Order) vendors and escalate as needed.
    • Track SLA performance and reconcile projected vs. actual spend related to fulfillment and freight.
    • Analyze and manage cut-off timelines for key events across MTO and non-MTO product lines.
  • Systems & Process Management:
    • Own day-to-day ERP (NetSuite) operations related to inventory, fulfillment, and order processing.
    • Manage middleware (Celigo) integrations between Shopify, NetSuite, ShipStation, and RF Smart.
    • Ensure seamless EDI integration and functionality with wholesale partners through SPS Commerce.
    • Oversee RF Smart implementation across channels for inventory accuracy and warehouse efficiency.
    • Maintain vendor invoicing processes and retail partner portals, including documentation and compliance.
    • Identify and implement operational improvements to increase efficiency, scalability, and accuracy.

Qualifications:

  • 7+ years of operations leadership experience, preferably in an omnichannel retail or consumer products brand.
  • Deep experience managing 3PLs, warehouse operations, and multi-channel fulfillment strategies.
  • Proficiency with NetSuite ERP, Celigo, ShipStation, RF Smart, and EDI platforms (SPS Commerce).
  • Bilingual in Spanish is a plus
  • Strong analytical skills and comfort with data analysis, forecasting, and operational reporting.
  • Excellent communication and project management skills with a cross-functional mindset.
  • Experience with Made-to-Order production processes and retail compliance is a plus.
  • Ability to thrive in a fast-paced, growth-oriented environment with a hands-on approach.
  • Ability to work from Mountainside, New Jersey 5 days per week

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

none

conversational

proficient

fluent

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Little Words Project’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.