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Field Service Program Coordinator

American Fork, Utah, United States

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

  • A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
  • Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
  • Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

The Field Service Program Coordinator sits at the intersection of Field Service operations, systems, and strategy, ensuring that our Field Service Partner (FSP) technician network is expertly onboarded, continuously trained, and supported by robust systems and workflows.This role blends process and project leadership skills along with hands-on “doer” activities with the end goal of ensuring our FSP network can successfully deliver on their mandate of providing exceptional service to LVT’s customers.

ROLE RESPONSIBILITIES

1. Partner Lifecycle & Onboarding

  • End-to-End Lifecycle program: Design and coordinate the full lifecycle of FSP onboarding and offboarding.
  • Process Creation: Establish a standardized process from contract execution to the first work order to ensure consistency. Implement that process in partnership with FSP Managers and other internal constituents responsible for FSP success.
  • Credentials: Manage the creation and distribution of Field Service ID badges.

2. Process Optimization

  • SOP Development: Design, document, and refine Standard Operating Procedures (SOPs) for applicable field service processes and procedures.
  • Quality Assurance: Organize and conduct work order audits to ensure consistent instructions and details are provided to technicians.
  • Network Administration: Own and manage  the Technician Territory Map. Assist in analyzing geographic gaps and collaborate with Field Service leadership in our recruitment strategies to achieve and maintain 100% coverage in areas where we serve.

3. Training & Communications

  • Training Oversight: Oversee and track both initial onboarding and ongoing technician training programs.
  • Communications Management: Manage the FSP communications process, including the distribution of Field Service Bulletins and training updates.

4. Systems Administration & Implementation

  • System Admin: Serve as the FS system administrator for non-IT tasks (e.g., Intake Forms, Pre-delivery checklists, work order templates).
  • IT Liaison: Partner with IT and Product Managers to prioritize ServiceNow/Oracle roadmaps, driving system automation, UI improvements, and data integrity.
  • Operational Rollout: Translate product roadmaps into actionable training materials and operational workflows for internal teams and partners.

5. Strategic Coordination & Reporting

  • Meeting Leadership: Own the planning and execution of quarterly FSP calls and FSP Advisory Board meetings, including agenda setting and slide deck preparation.
  • Performance Tracking: Track and report on quarterly OKRs and department initiatives, driving tasks and timelines to ensure project completion.

OUR IDEAL CANDIDATE

  • Experience: 3-5 years in field service operations, program coordination, or project management.
  • Systems Proficiency: Hands-on experience with ServiceNow, Oracle, or similar Enterprise Resource Planning (ERP) / Field Service Management (FSM) platforms.
  • Analytical Skills: Ability to analyze geographic data and service coverage maps to drive recruitment.
  • Communication: Exceptional written and verbal communication skills for managing executive-level meetings and technical bulletins.

Organization: Proven ability to manage complex, multi-step lifecycles and cross-functional projects.

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.

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