Director of Payments

What Makes Us Stand Out:

With the combined strengths of SingleOps and Landscape Management Network (LMN), we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry’s digital evolution.

As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values:  We Before Me, Bias to Act, Growth Mindset, The Extra 1%, Forgiveness, and 1 Customer, 1 Team. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!

Our culture and growth has been recognized with multiple awards, it’s a great time to join! 

• Certified Great Place to Work Canada 2024
• Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams
• Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees
• #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!) 
• #6 of Built In’s 2024 Best Places to Work: Top 50 start-ups in Atlanta  (Our second year in a row!) 
• Inc Magazine’s 2023 Best Places to Work 
• Inc. 5000: #131 of 2024 Southeast Regional America’s Fastest Growing Companies. (Our third year in a row!)
• Inc 5000 America's fastest-growing private companies (Our third year in a row!)

The reason behind the role...We are seeking a strategic Director of Payments to lead our payments operations function while driving the commercialization and growth strategy of our payments solution. This leader will oversee the end-to-end payments lifecycle, ensuring seamless transactions, optimizing processes, mitigating risks, and enhancing the overall customer experience. Additionally, they will define the go-to-market strategy, drive adoption, and maximize revenue opportunities. The ideal candidate will bring deep expertise in payments operations, fintech, or SaaS, with a proven track record of driving operational excellence, compliance, and successfully launching and scaling payments products in a fast-paced environment.

Location: Remote!

Key Responsibilities:

• Payments Strategy & Execution: Develop and execute a comprehensive payments strategy, aligning with company objectives, as well as customer and market needs.
• Drive Revenue Growth: Drive adoption of payments across the existing customer base and new sales and drive monetization of invoiced volume across the portfolio.
• Risk & Compliance Management: Ensure compliance with industry regulations, payment network rules, and security protocols, mitigating fraud and chargeback risks.
• Vendor & Partner Management: Partner with payment processors, banks, and fintech firms to optimize performance, reduce costs, and expand market reach through strategic collaborations.
• Customer Experience: Deliver a world-class customer experience for both our customers and their customers.  Collecting payments should be seamless and easy.
• Payments Evangelism:  Spread the gospel of payments throughout the organization and train Sales, Onboarding, Customer Success, and Support functions on our payments solution.
• Market Research & Sales Enablement: Conduct market research to identify trends, pain points, and opportunities, while providing sales and success teams with training, and resources to drive payment adoption.
• Cross-Functional Collaboration: Partner with Product, Marketing, Sales, Engineering, Customer Success, and Finance teams to support payments-related initiatives and product enhancements.
• Data-Driven Decision Making: Leverage data analytics to monitor key metrics, analyze performance data, and iterate strategies to maximize impact.

Does this sound like you?

• 8+ years of experience in payments operations, fintech, SaaS payments, or related go-to-market roles.
• Proven track record in launching and scaling payments products with deep expertise in payment processing, ACH, card networks, chargebacks, and compliance.
• Strong strategic, analytical, and problem-solving skills, with a data-driven approach to decision-making.
• Experienced in leading cross-functional teams, working with payment processors, gateways, and financial institutions to drive alignment and execution.
• Exceptional communication, stakeholder management, and storytelling abilities.
• Passionate about innovation, process improvement, and delivering customer value.

SingleOps/LMN does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada, without sponsorship from the company.

Reasons why you would love it here!

• Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
• You want to be part of a fun, fast paced, collaborative team.
• An amazing culture with a team that supports one another, the opportunity to make a direct impact, and all the fun that’s included!
• Your well-being is important. We offer an employer funded HSA-based benefits plan with additional drug, dental, and mental health coverages, providing a flexible way to pay for healthcare costs.
• We are committed to supporting our employees' financial health through our RRSP matching program.
• Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.

SingleOps/LMN reserves the right to change job descriptions as per the needs of the organization.

We are committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please contact hr@singleops.com.