Technical Architect

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

We are seeking a curious and technically adept team member to join our team as a Technical Architect. This role involves capturing and mapping customer business processes to Loop product flows and integrations. The ideal candidate will have experience with various integration methods, including APIs, flat files, and EDI, and will work closely with implementation managers to transform workflows. A strong understanding of cloud architecture and hands-on development skills in Python or JavaScript are essential. The role also requires a proactive approach to problem-solving and the ability to develop technical solutions for client or product gaps.

Key Responsibilities

• Facilitate technical onboarding, development, and execution, including, but not limited to:
• Coordinate activities with internal stakeholders to develop integration solutions and fill product gaps between a wide range of commercial and legacy client systems
• Hands-on development of cloud-based integrations
• Technical deep dive – familiarity with TMS/FPA/WMS/YMS/ERP systems common in the freight industry
• Lead integrations between Loop and the client’s other external software systems (TMS/ERP/BI Tools) 
• Develop custom solutions outside of Loop to support client requirements when required
• Identify product gaps and document requirements to be shared with internal teams
• Weekly status meetings – weekly calls with clients to review progress, obstacles, upcoming tasks, etc. 
• Identifying and consulting with clients on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers
• Post-Onboarding Success management and planning
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
• Owns technical requirements & joint milestones to drive time to value 
• Identify bottlenecks in the onboarding process and work to improve via product and process
• Creatively and independently solve problems using tech  

Experienced Required

• Experience (5+ years) in development, consulting, professional services, or customer engineering.
• Proficiency in at least one object-oriented programming language, such as Java, JavaScript, Node.js, Python, and TypeScript.
• Hands-on expertise in data transfer, integrations via API, flat files, etc. 
• Ability to create custom solutions to integrate with APIs using IPaaS tools or other tools
• Exceptional written and verbal communication skills can dive deep into technical discussions
• Translate concepts for business users identifying end-to-end requirements
• Strong presentation skills for effectively communicating both business-oriented solutions and advanced technical concepts.
• Track record of leading and executing technical projects, inspiring change across various levels of IT executives and organizations.
• Past collaboration with Sales, Success teams, Consultants, and System Integrators.
• Ability to travel up to 20%
• This is a hybrid role based in Chicago or San Francisco with the expectation to be in the office 3 days a week

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan, FSA, Commuter benefits
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership

Why You Should Join Loop