Service Manager, Frankfurt (m/w/d)

The Service Manager is responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff to deliver Lucid’s vison of an exceptional Customer Experience. Our ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement. He exhibits a hands-on, can-do attitude and approaches his or her work with rigor and determination. The Candidate will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. 

The Role:

• Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs 
• Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships 
• Address any client concerns or complaints quickly and professionally 
• Possess a working knowledge of all industry standards, regulations, restrictions, etc. in the country of operations and ensures department compliance 
• Delegate and direct all service tasks, ensuring customer vehicles are repaired and returned on time 
• Monitor employee work and provide guidance, ongoing training, and development as needed 
• Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles 
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager 
• Assist with or perform administrative tasks 
• Have a passion for sustainable transportation and changing the automotive industry 

Qualifications:  

• Technical School Certificate or relevant work experience 
• Minimum 10 years varied automotive service experience with minimum 5 years as a Manager 
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors 
• Verifiable track record of excellence in Customer Service 
• Previous experience as an automotive technician 
• Willingness to assist on repairs on an as needed basis 
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment 
• Excellent written and verbal communication skills in English and German 
• Ability to build a world-class team from the ground up 
• Ability to analyze and interpret internal reports 
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software 
• Ability to travel on an as-needed basis 
• Must possess a valid driver license 

Advantageous:  

• Degree in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• OEM Master technician certification