
Staff Systems Engineer, Enterprise Applications
The Platform / Systems Engineer – Coupa & Concur is responsible for the engineering ownership, stability, and lifecycle management of Lucid’s Procure-to-Pay (Coupa) and Travel & Expense (Concur) platforms.
This role provides hands-on technical leadership across platform administration, integrations, production support, and release management, ensuring systems operate reliably, securely, and in compliance with enterprise governance standards.
This is a technical individual contributor role and does not include product management or people management responsibilities.
You Will:
Platform Engineering & Operations:
- Own the day-to-day engineering administration of Coupa and Concur, including configurations, workflows, roles, controls, and master data
- Serve as the primary L2/L3 support owner, leading incident response, root cause analysis, and issue remediation
- Ensure platform availability, performance, and operational stability
Integrations & Systems Reliability:
- Support and maintain integrations between Coupa, Concur, SAP S/4HANA, and adjacent enterprise systems
- Monitor interfaces and proactively identify and resolve data and transaction issues
- Partner with Integration & Middleware teams to ensure reliable and auditable data flows
Release & Change Management:
- Lead quarterly releases, upgrades, and patches for Coupa and Concur
- Coordinate testing, validation, and controlled production deployments
- Participate in enterprise change, release, and incident governance processes
Controls, Compliance & Audit Support:
- Maintain appropriate access controls, configuration governance, and segregation of duties
- Support internal and external audits with technical documentation and system evidence
- Ensure changes comply with Lucid security, compliance, and operational standards
Continuous Improvement:
- Identify opportunities to improve system reliability, reduce recurring issues, and eliminate manual workarounds
- Partner with Finance and Procurement teams to optimize platform usage and operational efficiency
- Support efforts to reduce operational risk and contractor dependency
You Bring:
- 6+ years of experience in enterprise platform or systems engineering roles
- Hands-on experience supporting Coupa and/or SAP Concur in a production environment
- Strong understanding of Procure-to-Pay and/or Travel & Expense business processes
- Experience supporting system integrations and resolving production issues
- Experience operating in governed, audit-driven environments
Advantageous:
- Experience supporting Coupa Procure-to-Pay modules (Requisitions, Invoicing, Payments, Suppliers)
- Experience with SAP S/4HANA or similar ERP platforms
- Familiarity with enterprise release and incident management practices
- Experience transitioning platforms from contractor-led to FTE-owned support models
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
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